Front Desk Coordinator - KOP Orthopedics - 127721
Job Description
UCSD Layoff from Career Appointment: Apply by 1/26/24 for consideration with preference for rehire. All layoff applicants should contact their Employment Advisor.
Special Selection Applicants: Apply by 2/6/24. Eligible Special Selection clients should contact their Disability Counselor for assistance.
Under the direction of the Clinic Manager, the Front Desk Coordinator is the first point of contact for patients. The Front Desk Coordinator performs and coordinates front office patient centered duties, to include, but not limited to, greeting patients, co-pay collection, appointment scheduling, template adjustments, authorizations and referrals. The Front Desk Coordinator serves as a resource for patients, physicians, staff, and ambulatory care service managers. Performs other duties as required.
MINIMUM QUALIFICATIONSThree (3) years previous related experience in a large complex healthcare setting.
Referral authorizations experience.
Be able to maintain strict confidentiality with demonstrated experience applying good judgment and discretion.
Strong problem solving ability by using good judgment by applying these skills to assist customers and ensure customers' expectations are met.
Thorough knowledge of third party payors including federal, state, and private health plans.
Proficient computer skills and be able to work between multiple systems during calls.
Ability to work in an interactive environment and possess excellent customer service skills both in person and over phone. Have excellent communication skills with the ability to communicate clearly both verbally and in writing.
- BLS or BART at time of hire with commitment to get BART within six (6) months of hire date.
- EPIC experience
- Orthopedic Surgery general practice setting.
- Must be able to work various hours and locations based on business needs.
- Employment is subject to a criminal background check and pre-employment physical.
Pay Transparency Act
Annual Full Pay Range: $53,077 - $65,960 (will be prorated if the appointment percentage is less than 100%)
Hourly Equivalent: $25.42 - $31.59
Factors in determining the appropriate compensation for a role include experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. The Hiring Pay Scale referenced in the job posting is the budgeted salary or hourly range that the University reasonably expects to pay for this position. The Annual Full Pay Range may be broader than what the University anticipates to pay for this position, based on internal equity, budget, and collective bargaining agreements (when applicable).
UC San Diego Health is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, age, protected veteran status, gender identity or sexual orientation. For the complete University of California nondiscrimination and affirmative action policy see: http://www-hr.ucsd.edu/saa/nondiscr.html
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