Reporting to the Adult Resource Office Supervisor, the Resource Specialist II is responsible for the coordination of a variety of programs that directly support the Resource Office. The Resource Specialist II acts as a preceptor to Resource Specialist I’s. Additionally, the Resource Specialist II carries a caseload and is responsible for the delivery of resource assistance and guidance to families of patients being treated at Dana-Farber Cancer Institute.  This includes delivery of concrete resource services such as short-term accommodations, parking, patient assistance, and transportation; referrals to appropriate local, state, and federal assistance programs; as well as help with applications for assistance to non-profit foundations. 

This position’s work location is hybrid with two or three days per week remote. The selected candidate may only work remote days from a New England state (ME, VT, NH, MA, CT, RI).

Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS, and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.

 Minimum Education:

Bachelor’s degree required, major in human services preferred.

Minimum Experience (yrs/type):

2 years related experience as a Resource Specialist or in healthcare, human services, education, or related field required. Bilingual in English and Spanish preferred

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

• Proficiency with online applications including Google Docs and MS Office, particularly Outlook, Excel, QuickBase and Word
• High customer service and patient- and family-centered orientation; ability to demonstrate empathy in difficult situations 
• High level of cultural sensitivity and cultural humility. Strong commitment to diversity and inclusion.
• Strong organizational and interpersonal skills
• Excellent communications skills, including on the phone and in writing 
• Attention to detail and record-keeping, including proficiency in "closing the loop" 
• Ability to communicate with all members of a multi-disciplinary team and promote and engage in relationship-building
• Ability to interface with adults of varying ages
• Ability to work independently    
• Ability to prioritize and work in a fast-paced environment 
• Ability to multi-task and capable of problem-solving complex issues through both creative problem-solving and strong analytical skills on a daily basis

 SUPERVISORY RESPONSIBILITIES:  May supervise students or interns

At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are equally committed to diversifying our faculty and staff. Cancer knows no boundaries and when it comes to hiring the most dedicated and diverse professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply.

Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law.  

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