Senior Enrollment Services Operations Analyst
Job Description
Full job description
Position Information
College of the Redwoods
Position Title
Senior Enrollment Services Operations Analyst
Position Type
Staff
Department
Enrollment and Financial Aid Services
Location
Eureka
Summary
Leads development for financial aid system program maintenance projects in addition to performing advanced analysis and technical duties related to financial aid processing. Enhances processes to improve delivery of financial aid: testing, development, and documentation of processes. Ensures integrity of financial aid program data including trouble-shooting, correcting problems, coordinating workflow and training of users.
Essential Duties and Responsibilities
Leads and performs all of the following duties:
- Organizes, leads, and performs work activities to ensure compliance with quality standards and deadlines with a student-centered attitude.
- Manages day to day operational issues as well as annual maintenance of financial aid database and electronic financial aid processing.
- Performs advanced technical duties related to financial aid processing.
- Coordinates and participates in meetings on behalf of the department; may prepare and deliver formal presentations, updates, or briefings. Presides over routine staff meetings in the absence of the director.
- Acts as liaison with IT staff to oversee the implementation of document imaging and other technology initiatives for the department, reviews software functionality.
- Coordinates with other departments to develop, implement, and maintain communications management module setup to provide for increased department efficiency.
- Participates in the preparation of the program budgets. Organizes budget and financial material during the development or proposal process. Monitors expenditures and maintains accurate fiscal records during implementation of the program.
- Trains office staff in new software and financial aid processing.
- Prepares and maintains various reports related to research and analysis of Campus and District data; prepares historical reports, user documentation, analyzes report data, and recommends changes as appropriate.
- Provides technical and analytical support to others regarding the planning, analyzing, and reporting processes to be used in financial aid processes.
- Works with internal and external auditors in providing records and documents for completion of periodic audits.
- Researches and performs advanced technical duties utilizing independent judgment and an understanding of departmental functions and procedures.
- Maintains up-to-date knowledge of laws, regulations, policies, procedures, and automated systems that guide or support the functional area.
- Participates in the development of operational policies and procedures that enhance the operations of the work section within the confines of state and federal regulations.
- Advises and counsels students and/or parents on financial aid related matters when necessary.
- Represents and acts as liaison for the College with federal and state agencies and other colleges. Serves on committees, both internally and externally, as required.
- Performs other duties as assigned that support the overall objective of the position.
Qualifications
Knowledge and Skills
Requires a thorough knowledge of complex principles and procedures of Admissions and Financial Aid; general office practices, procedures, and equipment. Requires problem solving and analytical skills, and in-depth knowledge of the subjects and workflow requirements for the assigned area. Requires experience using automated information processing systems that support the work section. Position requires knowledge of computer systems operations and processes, including the ability to describe reporting and database functionality needs to technical support staff. Requires thorough knowledge of those activities associated with statistical record keeping, required reporting, and confidential record keeping. Must be highly skilled in using various standard office machines, including computers and office software (e.g. Microsoft Office). Must be able to communicate technical and complex information to ‘non- technical’ users. Must be able to communicate effectively, both orally and in writing.
The skills to:
The skills to:
- Work with large, complex data files. Perform relational database queries, data analysis, interpretation, documentation, and presentation of research findings.
- Work independently and collaboratively while under pressure; productively organize, prioritize, and manage multiple concurrent projects; and consistently meet schedules and timelines.
- Promote use of and access to information for assessment and decision-making.
- Work successfully with diverse populations.
- Collaborate effectively with college departments and cross-functional teams.
Abilities
Requires the ability to independently perform all of the duties of the position efficiently and effectively. Must be able to coordinate and perform the various tasks within the assigned office and work independently with minimal supervision. Must be able to learn, interpret, explain, and apply District and program policies, rules, and objectives. Requires the ability to plan, organize, and prioritize work in order to meet schedules and timelines. Requires the ability to analyze situations accurately and adopt an effective course of action. Requires the ability to communicate with students, staff, and the public using tact and courtesy in sometimes confrontational or strained situations.
Physical Abilities
Requires sufficient ambulatory ability to get to off-campus locations. Requires hand-arm- eye coordination to operate a personal computer keyboard. Requires visual acuity to recognize words and numbers. Requires auditory ability to carry on conversations and to project voice to small groups.
Education and Experience
The position requires a combination of education equivalent to an AA degree in a business or equivalent discipline and a minimum of 6 years of responsible and varied experience, preferably in an educational setting in a high-volume environment. Requires prior experience with computer systems operations and database management. A combination of additional experience and higher education can be substituted.
Equal Employment Opportunity and Workplace Diversity
It is the policy of College of the Redwoods not to discriminate on the basis of race, color, religion, national origin, sex, disability, age, or sexual orientation in its educational programs and its employment practices.
Position requires sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, and ethnic backgrounds of community college students.
College of the Redwoods values all members of our community and strives to create a diverse, nurturing, honest, and open environment. CR is committed to equal employment opportunity in its employment and encourages applications from underrepresented group members.
Licenses and Certificates
Requires a valid drivers license.
Hours
Full-Time
12 Months/Year, 40 Hours/Week
12 Months/Year, 40 Hours/Week
Salary Grade
122
Salary
$79,289.60 - $89,273.60/Annually (20-step salary range continues to a maximum of$139,110.40/Annually)
Contact(s)
Human Resources
Contact Phone
707-476-4140
Contact Email
hr@redwoods.edu
Start Date
TBD
Posting Detail Information
Posting Number
S00334P
Requisition Number
24-145
Job Open Date
03/21/2024
Job Close Date
04/11/2024
Open Until Filled
No
Special Instructions to Applicants
Quick Link for Posting
https://employment.redwoods.edu/postings/4110
Conditions of Employment
Offers of employment are contingent upon the successful clearance of a criminal background check, pre-employment physical examination, freedom from tuberculosis, and proof of identity and eligibility to work in the United States prior to the first day of work. The District may select additional qualified candidates should unexpected vacancies or needs occur during the recruitment/selection process. When education is a requirement for the position, official academic transcripts from the accredited college/university will be required.
California School Employees Association is the exclusive bargaining representative for College of the Redwoods classified employees. Each employee hired into a classified position shall contribute to the administration of this contract by membership dues or service fees.
The salary range indicated is reflective of a 20-step salary schedule.
California School Employees Association is the exclusive bargaining representative for College of the Redwoods classified employees. Each employee hired into a classified position shall contribute to the administration of this contract by membership dues or service fees.
The salary range indicated is reflective of a 20-step salary schedule.
Benefits
Medical, dental, and vision insurance is provided by the District for all full-time employees and their dependents.
Application Process
Required Materials
Apply online at https://employment.redwoods.edu/
You will need to attach the information below to complete the online application process. Attachments are accepted in .doc or .pdf file formats.
1. Letter of introduction expressing interest in and qualifications for this position
2. Professional resume
3. Transcripts of all college degrees and courses (unofficial is sufficient for application, official copies will be required of the successful candidate)
Incomplete application packets will not be forwarded for consideration by the screening committee.
Apply online at https://employment.redwoods.edu/
You will need to attach the information below to complete the online application process. Attachments are accepted in .doc or .pdf file formats.
1. Letter of introduction expressing interest in and qualifications for this position
2. Professional resume
3. Transcripts of all college degrees and courses (unofficial is sufficient for application, official copies will be required of the successful candidate)
Incomplete application packets will not be forwarded for consideration by the screening committee.
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