Front Desk Coordinator - Urology - 127494
Job Description
UCSD Layoff from Career Appointment: Apply by 01/16/24 for consideration with preference for rehire. All layoff applicants should contact their Employment Advisor.
Special Selection Applicants: Apply by 01/26/24. Eligible Special Selection clients should contact their Disability Counselor for assistance.
Under the supervision of the clinic manager, the Urology Front Desk Coordinator is responsible for customer service, registration, appointment scheduling, insurance verification, greeting and checking in and outpatients, collecting copayments and answering telephones. Typical duties include answering multi-line incoming customer calls, completing the online registration, scheduling appointments, securing authorization for scheduled services, operating fax machine and scanner. Other duties as assigned.
MINIMUM QUALIFICATIONSA minimum of three (3) years previous related experience in a large complex healthcare setting.
Proven knowledge of third party payors including federal, state, and private health plans.
Proficient computer skills/ability and to work between multiple systems during calls.
Demonstrated ability to work in an interactive environment.
Must possess excellent customer service skills.
Ability to maintain strict confidentiality.
- EPIC, ORSOS, PCIS, and IDX experience.
- Experience in a fast-paced, multi-specialty clinic.
- Authorization and registration experience.
- Urgent or Primary Care experience.
- Urology experience.
- Must be able to work various hours and locations based on business needs.
- Possible overtime. Must be willing and able to float to other locations as requested.
- Employment is subject to a criminal background check and pre-employment physical.
- Possible overtime. Must be willing and able to float to other locations as requested.
Pay Transparency Act
Annual Full Pay Range: $53,077 - $65,960 (will be prorated if the appointment percentage is less than 100%)
Hourly Equivalent: $25.42 - $31.59
Factors in determining the appropriate compensation for a role include experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. The Hiring Pay Scale referenced in the job posting is the budgeted salary or hourly range that the University reasonably expects to pay for this position. The Annual Full Pay Range may be broader than what the University anticipates to pay for this position, based on internal equity, budget, and collective bargaining agreements (when applicable).
UC San Diego Health is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, age, protected veteran status, gender identity or sexual orientation. For the complete University of California nondiscrimination and affirmative action policy see: http://www-hr.ucsd.edu/saa/nondiscr.html
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