Marketing Operations Associate
Job Description
We have an outstanding opportunity to get you plugged in fast! Join Staffmark and our partnership with one of the nation's top innovative manufacturers of coffee, tea, and functional beverages. We believe in crafting the best beverages with the highest quality blends that not only taste delicious but make consumers feel food from the inside out. Plug into the growing team as a Marketing Operations Associate in San Diego, CA, and journey into an exciting career where we put our dedicated team first. We operate with integrity, value our dedicated team, and provide lasting benefits and advancement opportunities just for you.
Schedule: 8am - 5pm, Monday - Friday
Pay: $26/hr.
Benefits: We offer daily pay, medical insurance, dental insurance, vision insurance, life insurance, 401k, short-term disability, employee discounts, referral bonus potential, unmatched professional development, and more!
Marketing Operations Associate responsibilities:
- Support in oversight of all aspects of customer experience, ensuring excellence from initial inquiry to post-purchase follow-up.
- Support customer service representatives, enhancing the quality of customer interactions.
- Support daily agent communications via Gorgias, ticket escalations, and ensure resolution of customer issues.
- Monitor communications with customers.
- Daily fulfillment checks and keep communications open with the Fulfillment Team regarding delays, backorders, ensuring customers are informed promptly.
- Analyze customer feedback to identify improvement opportunities in the website usability, customer journey, and overall experience.
- Develop and refine customer support procedures, policies, and service standards in collaboration with relevant teams.
- Assist with other feedback channels including, Google, Yotpo, and help address BBB complaints and chargebacks.
- Assist with website/app management and promotional and email/SMS marketing management.
Qualifications: Previous experience as a skilled marketing associate. Must be proficient with computers, social media, website, and apps.
If you are ready to embark on a journey that creates opportunities for every stage in your career, then click on "Apply Now" and join Staffmark today. We look forward to connecting soon!
The base pay range above represents the low and high end of the base compensation range we reasonably expect to pay for this position. Actual base compensation will vary and may be above or below the range based on various factors including, but not limited to, geographic location, actual experience, and job performance. This job posting is not a promise of any specific pay for any specific employee.
The range listed is just one component of the total compensation package for our employees. Based on the details of your position, we provide a variety of benefits to our employees, including medical, dental, and vision plans, pre-tax savings plans, pre-tax parking and commuter plans, supplemental health and welfare plans, a retirement savings plan, an employee assistance program, pet insurance, and paid holidays. Other rewards may include short-term incentives and paid time off.
After you have applied, download our Staffmark Group WorkNOW App to receive real-time job offers and apply for additional opportunities. You can download it from the App Store or get it on Google Play.
About StaffmarkStaffmark is committed to providing equal employment opportunity for all persons regardless of race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability, political affiliation, union membership, status as a parent, military or veteran status or other non-merit based factors. We will provide reasonable accommodations throughout the application, interviewing and employment process. If you require a reasonable accommodation, contact us. Staffmark is an E-Verify employer. This policy is applicable to all phases of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment.
All employees are directed to familiarize themselves with this policy and to act in accordance with it. All decisions with respect to employment matters and other phases of employer-temporary employee relationships will be in keeping with this policy and in accordance with all applicable laws and regulations.
Staffmark Group is committed to providing equal employment opportunity for all persons regardless of race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability, political affiliation, union membership, status as a parent, military or veteran status or other non-merit based factors. We will provide reasonable accommodations throughout the application, interviewing and employment process. If you require a reasonable accommodation, contact us. Pro Staff is an E-Verify employer. This policy is applicable to all phases of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment.
All employees are directed to familiarize themselves with this policy and to act in accordance with it. All decisions with respect to employment matters and other phases of employer-temporary employee relationships will be in keeping with this policy and in accordance with all applicable laws and regulations.
*Please mention you saw this ad on AcademicJobs.*
