With over seventeen clinical services staffed by board certified specialists, many of whom are not only nationally but also internationally renowned, the Veterinary Health Complex (VH) is on the cutting edge of veterinary medicine. Patients benefit from the combined expertise of multiple specialists utilizing a team approach to patient health care. Each year, over 30,000 patients are treated in the VH. The VH provides compassionate care, a state of the art specialty health care, and expert clinical instruction for 4th-year veterinary students from the CVM, and ongoing investigation of innovative techniques and procedures to further advance the field of veterinary medicine.

The Service Coordinator is an integral hub for service, communication and
organization. The Service Coordinator ensures operation is adhering to service
standards for current and potential clients as well as referring veterinarians and
internal customers. The position will be responsible for creating, updating and
maintaining training manuals, will be a subject matter expert within the unit
and will take an active role in training, including for the hospital information
systems. Ability to multitask and manage multiple incoming phone lines is
crucial to this position

Duties include:
● Coordinates patient consultations, referrals, and appointments based
upon the medical status of the patient.
● Performs auditing of medical records and invoices for assigned service(s)
in order to identify any missed or incorrect charges as directed.
● Monitors estimate range and deposit information.Works with the team
to make sure deposits and estimates are updated as needed.
● Provides initial general financial estimates based on information
provided at the time of referral.
● Act as a service liaison for clients and referring veterinarians to ensure
service delivery, satisfaction and responds to concerns and complaints.
● Monitors email and voicemail communications for the assigned
service(s), logs descriptions of communications, and forwards
communications to necessary staff or clinical team members.
● Obtains medical records, images, and lab reports for upcoming
appointments at the direction of clinical staff and processes any lab
work requests from rDVMs.
● Ensures accuracy of schedule and appointment timing. Works with
service team members to make adjustments as needed.
● Provides relief coverage for client services representative and Internal
Medicine Clinical Liaison as needed.

Other duties as assigned.

High School Diploma or equivalency and one year of related office experience; or equivalent combination of training and experience.

● Ability to multi-task and prioritize while maintaining a high level of attention to detail.
● Excellent internal and external communication skills, emotional intelligence, and professional demeanor.
● Basic knowledge of animal disease processes, diagnostic procedures, and treatment options.
● Ability to learn the hospital information system, internal website and applications, service

● Previous customer service or client services experience.
● Relevant veterinary Internal Medicine or veterinary specialty service
clinical experience.
● Advanced knowledge of veterinary medical concepts and specialty
service protocols.
● Accounting or invoicing knowledge and experience.

N/A

In addition to a fully completed application please submit the contact information for professional references. You may also submit an optional cover letter and resume. 

If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.

NC State University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, gender identity, age, sexual orientation, genetic information, status as an individual with a disability, or status as a protected veteran. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact 919-515-3148 to speak with a representative at the Office of Institutional Equity and Diversity.

If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or workatncstate@ncsu.edu.

Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.

NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.