ER Client Services Representative
Job Description
Posting Number
PG193863SPInternal Recruitment
NoWorking Title
ER Client Services RepresentativeAnticipated Hiring Range
$34,000 - $38,000Work Schedule
Exact schedule isTBD. This will be a Friday- Monday position scheduled for four (10)hr shifts per week with holiday rotations.Job Location
Raleigh, NCDepartment
CVM Teaching HospitalAbout the Department
Essential Job Duties
- Ensuring excellent customer service to current and potential clients, as well as veterinarians referring to the Terry Animal Center Emergency Room.
- Checking in clients, creating medical records, obtaining consent forms, and processing deposits and payments.
- Working closely with internal and external clients as well as referring veterinarians to answer any questions or concerns.
- Taking detailed consult and referral information from referring veterinarians.
- Managing multiple incoming phone lines while multitasking and maintaining attention to detail.
- Building working relationships with departmental faculty and staff, as well as other Client Services Representatives.
Other Responsibilities
Minimum Experience/Education
Other Required Qualifications
- Knowledge of MS Office products and/or Google Apps (or similar software), email, fax and copy machines.
- Excellent verbal and written communication skills.
- Strong organizational and multitasking skills.
- Exceptional customer service skills and the ability to interact professionally with clients, faculty, and staff in demanding situations.
- Ability to interpret VHC guidelines and client needs to determine emergency situations.
- Strong attention to detail and ability to manage multiple incoming phone lines while assisting in person clients.
- Emotional intelligence, ability to empathize, and mentally process difficult cases.
- Ability to lift up to 30 pounds, with or without reasonable accommodations.
Preferred Qualifications
Required License or Certification
Valid NC Driver's License required
NoCommercial Driver's License Required?
NoJob Open Date
02/29/2024Earliest Close Date---- (Positions will be posted until 5:00 PM ET on this date. Positions remaining posted after this date are still accepting applications but may close at any time.)
03/06/2024Notice to Applicants
Special Instructions
Position Number
00109289Position Type
SHRAPosition Classification Band Title
Administrative Support SpecialistPosition Classification Band Level
JourneyPosition Classification Salary Range
$31,200 - $53,083Salary Grade Equivalency
GN06Alternate Option
Full Time Equivalent (FTE) (1.0 = 40 hours/week)
1.0Appointment
12 Month RecurringMandatory Designation - Adverse Weather
Mandatory - Adverse WeatherMandatory Designation - Emergency Events
Mandatory - Medical EmergenciesTime Limited Position
NoDepartment Id
192001 - CVM Teaching HospitalAA/EEO
If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or workatncstate@ncsu.edu.
Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.
NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.
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