Job Description

Posting Number

Internal Recruitment

Working Title

Anticipated Hiring Range

Work Schedule

Job Location

Department

About the Department

Essential Job Duties

• Acts as a liaison between hospital administration, departmental supervisors, and clinicians to ensure that patient to technician ratios are appropriately distributed, SOPs are followed, transfer of patients from one department to another are planned and an overall support of communication between all departments.
• Reports to Hospital Administrator & Directors daily for updates and strategies on upcoming staffing and patient care needs. Informs area supervisors of staffing changes and needs within departments
• Ensures that all patients in these areas will receive high quality care by monitoring and managing the flow of patients, staffing needs and communications. The incumbent will be responsible for actively managing teams with frequent and direct communication on day to day responsibilities and coordination with technicians and clinicians to determine workflow related to case assignment, on-call needs, redistribution of staffing, and after-hours consultations with faculty and/or administration.
• Partners with hospital and college leadership to manage after hours needs for the Friends of the College(FOC) program. Necessitating direct client communication, coordination of visit, and liaise with the FOC manager for continuation of care
• Communicates with clients and rDVM to assist with any challenging communication and/or billing issues.
• Responsible for after hours funding requests, including; review, verification of criteria, approval/denial and collection of all necessary documentation
• Ability to resolve complex, unanticipated situations through identification, de-escalation, and notification
• Carry out employee relations processes including; risk assessment, concerning behavior assessment, QPR strategies, and safety reporting
• Conducts shift performance management; ensuring human resources policies and related information are shared with employees; Supervise and coach through complex work situations; resolution of problematic employee issues
• Participates in interview and candidate selection process
• Oversees training for all new after hours employees & students through collaborative efforts with departmental supervisors & training technicians through review of training manuals, SOP, and other educational platforms
• Actively participates in performance improvement initiatives in areas of responsibility including SOPS, patient care, safety, billing, charge capture and reconciliation.
• Aids in the development and implementation of the mission, goals and objectives of the NC State Veterinary Hospital. Assists administrators along with each supervisor in the planning, coordination and implementation of initiatives, training modules, and hospital wide goals
• Oversees all record documentation with a variety of data relating to communications, billing, and patient care with use of hospital information systems.
• Oversees orientation, teaching, and coaching new staff, students, interns and residents in related policies, procedures, and patient care
• Ensures staff are following hospital standards, infectious disease and hospital policies, along with OSHA, EHS and radiation safety policies and trainings
• Prepares department and staff for an array of inspections
  
  

Other Responsibilities

• Other duties as assigned

Minimum Experience/Education

Other Required Qualifications

• Previous experience in a canine / feline veterinary setting.
• Previous supervisory experience
• Previous experience with equine and farm animal patients
• Ability to work with or around sick animals, potentially hazardous materials, cleaning chemicals, gas anesthetics, zoonotic diseases, and unpleasant odors.
• Ability to communicate professionally and effectively at all times and maintain professionalism in emotionally charged / challenging situations.
• Ability to provide high quality customer service.
• Ability to lift up to 50 pounds, with or without reasonable accommodations.
• Ability to work beyond scheduled work hours when needed.
• Ability to work effectively as a member of a team and be an active participant in problem solving and team advancement.
• Ability to work effectively with computers and electronics.
• Ability to work independently and practice good judgment to ensure high quality care for all patients and request assistance when needed.
• Desire to teach 4th year veterinary students

Preferred Qualifications

• Previous experience as a veterinary technician preferably at a teaching hospital.
• Licensed/Registered/Certified by any state
• Graduation from an AVMA fully accredited two- or four-year Veterinary Technician program.

Required License or Certification

Valid NC Driver's License required

Commercial Driver's License Required?

Job Open Date

Earliest Close Date---- (Positions will be posted until 5:00 PM ET on this date. Positions remaining posted after this date are still accepting applications but may close at any time.)

Notice to Applicants

Special Instructions

Position Number

Position Type

Position Classification Band Title

Position Classification Band Level

Position Classification Salary Range

Salary Grade Equivalency

Alternate Option

Full Time Equivalent (FTE) (1.0 = 40 hours/week)

Appointment

Mandatory Designation - Adverse Weather

Mandatory Designation - Emergency Events

Time Limited Position

Department Id

AA/EEO

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