The Safety, Quality, and Training Manager is responsible for overseeing and managing all training and quality control activities the area they are assigned to. This role focuses on ensuring that employees are adequately trained and proficient in their roles and that the products or services they provide meet established quality standards, along with ensuring that associates are complying with safety standards.

Key Responsibilities:

Training and Development:

• Deliver training programs and materials utilizing SafeTech Academy curriculum to onboard new technicians and develop employee skills, knowledge, and performance for all aspects of auto glass repair, replacement, and recalibrations throughout the assigned area
• Provide continuing education utilizing the TAD (Technician Assessment Database) for existing technicians and repair specialists to ensure compliance with installation and repair.
• Responsible for assessing and certifying both new technician trainees and newly acquired technicians on Repair, Replacement, and Recalibration.
• Provide ongoing education and support to Store Managers on SWoF and technical issues utilizing KPIs
• Assess ongoing training needs and create individual development plans for technicians.
• Support Train the Trainer for new Safety, Quality, and Training Manager peers.
• Roll out and lead the implementation of, including but not limited to, new processes, products and tools for repair, replacement, and recalibration.

Quality Assurance:

• Establish and maintain quality control standards for products, services, and processes.
• Monitor and evaluate the quality of work delivered by technicians and provide feedback and coaching as needed.
• Identify and address quality issues and take corrective actions to resolve them through ongoing coaching
• Drive district Cost of Quality reduction initiatives to achieve budget.

Safety

• Communicate and implement updates to safety policies and procedures.
• Lead Safety Committee in partnership with the Safety team.
• Assist with incident reporting through Origami.
• Coach associates who are not adhering to safety practices. Inform Store Managers if appropriate.
• Help drive root cause analysis in partnership with the Safety team when incidents occur.

Compliance:

• Ensure that all associates adhere to company policies, procedures, and industry regulations.
• Ensure compliance with SafeTech Academy certifications and Installation and Repair Compliance Agreements.
• Conduct audits and assessments to verify compliance and recommend corrective actions when necessary.

Collaboration:

• Collaborate with district and regional managers to align training and quality initiatives with overall business objectives.
• Work with cross-functional teams to implement best practices and improve operational efficiency.
• Partner with district leadership to provide technical guidance for escalated warranty and casualty loss customer issues.
• Communicate progress, challenges, and achievements to senior management.

Qualifications:

• Role model key competencies by maintaining comprehensive knowledge of SWoF and Safelite tools along with auto glass repair, replacement, and recalibration procedures.
• Proven experience in training, quality control, or a related field.
• Familiarity with quality assurance, safety, and ergonomic best practices. Proven communication, analytical, and problem-solving skills
• Proficiency in using incident management, training and quality management software and tools (NovoEd and Origami) - preferred.
• Willingness to travel within the district or region up to 50% of the time (less overnight).
• Physical requirements include, but are not limited to:
  • Ability to work at a physical retail location within the region.
  • Ability to operate a company vehicle safely and courteously, adhering to all Company policies and procedures relating to safety. This includes obeying all traffic laws and regulations and maintaining a valid driver's license with a driving record that falls within the Company requirements.
  • Ability to satisfy all Personal Protective Equipment (PPE) Requirements as outlined in the Field Supplemental Handbook, while in the warehouse, visiting stores, etc.

Base Pay Range Min - Max (in $USD):

This position description is not all inclusive for every aspect of this role. Reasonable accommodation will be made for individuals covered by ADA, ADEA, FMLA and other laws and regulations in accordance with their requirements. Physical and mental demands are not and should not be construed to be job qualification standards, but are illustrated to help the employer, employee and/or applicant identify tasks where reasonable accommodations may need to be made when an otherwise qualified person is unable to perform the job's essential duties because of an ADA disability. Other qualifications may be required to ensure employment eligibility in accordance with local laws and regulations and with Safelite Group, Inc. policies and practices.

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