Manager, Business Systems

Job Description

Who We Are:

At Neurocrine Biosciences, we pride ourselves on having a strong, inclusive, and positive culture based on our shared purpose and values. We know what it takes to be great, and we are as passionate about our people as we are about our purpose - to relieve suffering for people with great needs, but few options.

What We Do:

Neurocrine Biosciences is a neuroscience-focused, biopharmaceutical company with a simple purpose: to relieve suffering for people with great needs, but few options. We are dedicated to discovering and developing life-changing treatments for patients with under-addressed neurological, endocrine and psychiatric disorders. The company's diverse portfolio includes FDA-approved treatments for tardive dyskinesia, Parkinson's disease, endometriosis* and uterine fibroids*, as well as clinical programs in multiple therapeutic areas. For three decades, we have applied our unique insight into neuroscience and the interconnections between brain and body systems to treat complex conditions. We relentlessly pursue medicines to ease the burden of debilitating diseases and disorders, because you deserve brave science. *in collaboration with AbbVie

About the Role:

Manages the planning, coordination, and implementations (new and/or enhancements) of ServiceNow systems (including IT Service Management, Strategic Portfolio Management, Asset Management, and more) across functional areas including IT, Operations, Facilities, Sales Operations, Quality, and more. Represents IT with internal and/or external customers. Manages supporting ServiceNow technologies and integrations, including Nuvolo Asset Maintenance and Space products as well as other integrated systems such as on-premise systems, web-based solutions, SaaS enterprise systems and/or point solutions. Manages external consulting resources to support project work.

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Your Contributions (include, but are not limited to):
  • Contributes to the development of execution plans to support necessary business system application implementations/upgrades and other new capability projects

  • Leads core team activities for various systems workstream to ensure optimum outcomes

  • Leads cross functional activities including discovery sessions to identify gaps and opportunities for the existing systems/tools

  • Using prioritization methodology, drives cross functional meetings to prioritize new features and functionalities

  • Works with process owners and other stakeholders to develop new capability themes as part of roadmap planning

  • Gathers business requirements from process owners and teams and translates them into technical requirements and user stories

  • Owns sprint planning with the business systems team

  • Manages UAT planning, execution and reporting

  • Collaborates with Sr. Leadership on change management activities including impact assessments, release communications and training materials; writes release notes and training documents as needed

  • Works with key stakeholders to implement an effective tool to manage enhancement requests and prioritization process

  • Measures the effectiveness of newly implemented features/functions, draws lessons and takes corrective actions as needed

  • Creates agenda materials in support of workstream's functional steering committee meetings

  • Develops and maintains business requirements, process documents and training materials as needed

  • Provides domain consultation to team members and users; serves as the subject matter expert for the business systems

  • Participates in new projects as needed; takes proactive actions to learn newly implemented systems/tools outside the enhancement workstream

  • Keeps abreast of new technologies and applications; participates in technology roadmap planning as needed

  • Supplies information for ad-hoc requests from management, internal and external auditors and examiners; assists management with special projects

  • Documents system problems, issues, resolutions and escalates as needed

  • Selects, develops and evaluates personnel to ensure the efficient operation of the function

  • Other duties as assigned

Requirements:
  • BS/BA degree in computer science, business or related field and 6+ years of IT experience within pharmaceutical / regulated environment. Experience managing the launch and / or upgrades of enterprise-wide systems and tools. Agile/Iterative development process experience desired. OR

  • Masters degree in computer science, business or related field and 4+ years of similar experience noted above OR

  • Some managerial / functional management or lead experience preferred

  • Requires understanding of how the team / work area relates to other related areas and uses that knowledge to improve efficiency and produce high-quality work on problems with cross-functional impact

  • Identifies and resolves technical, operational and organizational problems/problems relating to own discipline

  • Frequently works cross-functionally as the representative for their area

  • Has knowledge of best practices in the functional discipline and familiarity with the broader underlying concepts of related business disciplines

  • Works to improve tools and processes within functional area

  • Developing reputation inside the company as it relates to area of expertise

  • Ability to work as part of and lead multiple teams

  • Exhibits leadership skill and ability, manages lower levels and/or indirect teams

  • Excellent computer skills

  • Excellent communications, problem-solving, analytical thinking skills

  • Sees broader picture, impact on multiple departments/divisions

  • Ability to meet multiple deadlines across a variety of projects/programs, with a high degree of accuracy and efficiency

  • Excellent project management skills

  • Attention to detail and confidentiality are essential

  • Strong knowledge of planning, developing and implementing business systems solutions

  • Knowledge of project management, business requirements gathering

  • Strong data analytical skills including data structure, querying, transforming, reporting, troubleshooting

  • Knowledge of industry practices and technology trends

  • Extensive knowledge of budgets, customer services, client and stakeholder relationships, basic contract development, data management and analytics, vendor management

  • Ability to develop cooperative working relationships with departments and IT staff

  • Strong knowledge of agile/iterative software development environment with related common methods (e.g. scrum)

  • Extensive knowledge for SaaS or similar cloud tools

  • Demonstrated knowledge of managing the launch of enterprise-wide systems and tools including UAT planning and executing

  • Leads cross functional teams

  • Extensive knowledge developing business requirements, writing user stories and acceptance criteria

#LI-DM1

Neurocrine Biosciences is an EEO/AA/Disability/Vets employer.

We are committed to building a diverse, equitable, and inclusive workplace, and we recognize there are a variety of ways to meet our requirements. We are looking for the best candidate for the job and encourage you to apply even if your experience or qualifications don't line up to exactly what we have outlined in the job description.

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The annual base salary we reasonably expect to pay is $125,700.00-$182,250.00. Individual pay decisions depend on various factors, such as primary work location, complexity and responsibility of role, job duties/requirements, and relevant experience and skills. In addition, this position offers an annual bonus with a target of 30% of the earned base salary and eligibility to participate in our equity based long term incentive program. Benefits offered include a retirement savings plan (with company match), paid vacation, holiday and personal days, paid caregiver/parental and medical leave, and health benefits to include medical, prescription drug, dental and vision coverage in accordance with the terms and conditions of the applicable plans.

 

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