Category: Life Science

Employment Type: Contract

Reference: BH-370607

Facilities Administrative Coordinator needed for a contract opportunity with Yoh Scientific's client located in San Diego, CA.

This position will be for a major biotech company, and is suitable for someone with a high school diploma or equivalent, with minimum 2 years of experience in a supporting role. Experience with running metrics and reports, Service Now or CMMS, and using software based phone system is preferred.

Shift: Mon to Fri, 8 am to 5 pm

Key Responsibilities
Customer Service / Facilities Help Desk:

• Answering and routing incoming phone calls appropriately
• Submit work requests for customers as necessary
• Submit and track status for Facilities related safety tickets
• Checking and responding to customer emails promptly
• Interact and collaborate effectively with other functions to drive solutions for customers
• Follow up with customers on satisfaction of services, repairs, etc. as necessary.
• Review and assign Facilities work order requests as necessary.
• Create and run weekly / monthly / quarterly work order metrics/reports for all associated departments
• Track and update status of work requests/work orders as needed
• Manage offsite document storage requests

• Conduct building audits
• Install temporary site signage as needed
• Provide support to remote sites and other functional teams as needed
• Complete miscellaneous projects and other duties as assigned

• Requires High School Diploma or equivalent
• Minimum 2 years of work experience in facilities/property management/customer support/administrative support preferred.
• Intermediate experience with Microsoft Office programs.
• Experience with running metrics and reports.
• Experience with Service Now or CMMS preferred.
• Experience using software based phone system is preferred.
• Ability to communicate clearly and professionally both in writing and verbally.
• Maintains a positive, empathetic, and professional attitude toward team members and customers at all times.
• Willingness to complete a broad range of administrative responsibilities ranging from entry to senior-level.
• Ability to multi-task in a fast-paced environment
• Confidence to take delegated tasks and ask questions for clarification

• Medical, Dental & Vision Benefits
• 401K Retirement Saving Plan
• Life & Disability Insurance
• Direct Deposit & weekly ePayroll
• Employee Discount Programs
• Referral Bonus Programs