The Assistant Director of Ambulatory Nursing reports to the Senior Director of Ambulatory Nursing Operations for UC San Diego Health Physician Group. The Assistant Director, along with the Senior Director, supports ambulatory nursing practice and all aspects of ambulatory clinical care including quality, competency, safety, and patient and team member satisfaction.Ambulatory Care Patient Services: Involves the provision of integrated and accessible primary and specialty patient care services in a clinic or center environment. Care is provided by clinicians and assistants who are accountable for addressing a large majority of personal health care needs and developing a sustainable partnership with patients. Ensures optimal patient outcomes through effective leadership and/or provision of patient care delivery in healthcare clinics or centers.

Promotes shared decision making at all levels to ensure a shared voice in practices, exchange of ideas, enhanced communication, and continually improved patient services. May also be responsible for clinic operations.

Ambulatory Care Patient Mgr. 1: Manages the delivery of ambulatory patient care, which typically includes nursing, and may include laboratory, radiology, dental, etc. Facilitates the flow of patient care activities; may also participate in practice or center management operations.

Key Responsibilities:

• Manages the patient care delivery system to assure quality care, patient safety, standard work and compliance with internal policy, external regulations, and accepted practices across the continuum of care.
• Allocates environmental, technical, and staffing resources. May also manage the fiscal and administrative operations.
• Assists in the development of the strategic plan for Ambulatory Nursing, aligned with organizational and Physician Group strategic plans.
• Represents assigned clinics or centers on task forces or committees. Participates to develop new programs, review technology improvements, design quality improvement, and patient safety initiatives, etc.
• Develops staff in collaborative decision making and shared governance to ensure a shared voice in clinical care practice, exchange of ideas, enhanced communication, and continually improved clinical and patient care outcomes.
• Manages patient care in a cost-effective manner, consistent with the financial goals of the organization. Plans and is accountable for the annual operative and capital budget for areas of responsibility.
• Responsible for employee recruitment, performance evaluation, progressive discipline and staff development. Develops a strong culture of teamwork to ensure the quality of daily operations, effective interdepartmental collaborations, and the timely achievement of objectives. Works with clinical educators and leadership to evaluate core competencies in nursing and other clinical care for unit.
• Works collaboratively with Labor Relations on bargaining unit issues and contract negotiations at the local level.
• Facilitates and oversees resolution of human resources, labor relations, and employee safety and risk management issues.
• Keeps abreast of and implements new or updated patient care standards of practice, scope of practice, competency development and assessment, policies and procedures, and new programs.
• Collaborates with physicians and develops proposals for improvements to clinic services, policies, or procedures. Helps define, measure, and deliver Magnet nursing excellence for ambulatory nursing.
• Collaborates and provides input on marketing, facilities, and fiscal planning. Drafts business plans to introduce quality improvements to clinical service delivery in accordance with best practices.
• Collaborates with an interdisciplinary team of health care clinicians in efforts to develop healthcare policies, practice standards, and improve services.
• Monitors expenditures and the annual budgets for patient care services and/or clinic operations.
• Determines staffing needs and plans. Monitors performance of clinic services. Coordinates activities with other clinics, centers, units, and/or departments in regard to patient care.
• Other duties as assigned.

• Bachelor's Degree in Nursing required.

• Current Registered Nurse (RN) license issued by the state of California.

• BART, or BLS at time of hire with a commitment to get BART w/in 6 months of hire date.

• Seven or more years of relevant experience.

• Strong clinic/ambulatory care center patient care management skills.

• Practice management knowledge in scheduling, customer-service methods, regulatory compliance, accreditation requirements, and associated information technology.

• Broad knowledge of patient population served and the requirements for the delivery of services.

• Strong experience in nursing education, including curriculum development.

• Master's Degree in Nursing or Healthcare Administration preferred.

• Ten or more years of progressive experience in an Ambulatory care setting, including four or more years at a management level.

• Substantial nurse triage experience in ED, call center or similar environment.

• Experience within a large, complex health system.

• LEAN training and/or demonstrated change management experience.

• Must be able to work various hours and locations based on business needs.

• Employment is subject to a criminal background check and pre-employment physical.