Under the direction of the Clinic Manager, the Front Desk Coordinator performs and coordinates general front office duties, to include, but not limited to, reception, co-pay collection appointment scheduling and referral and authorization. Serves as a resource for patients, physicians, staff and ambulatory care service managers. Other related duties as assigned.

• Three (3) years of related experience.

• A minimum of one (1) year of front desk/receptionist and scheduling experience in a health care setting.

• Proven experience with insurance and authorization verification.

• Prior cash handling experience.

• Possess demonstrated knowledge of third party payors including federal, state, and private health plans.

• Demonstrated knowledge of medical terminology.

• Ability to work in an interactive environment and possess excellent customer service skills both in person and over phone.

• Have excellent communication skills with the ability to communicate clearly both verbally and in writing and be able to articulate complex ideas for all levels of audiences.

• Possess the personal characteristics of professionalism, credibility, commitment to high standards, innovation, discriminating judgment and accountability.

• EPIC.
• Specialty clinic experience.
• Bilingual: Spanish/English.
• Experience with referrals.

• Must be able to work various hours and locations based on business needs.
• May be required to float to other sites to provide coverage as needed.
• Must be able to work overtime as required.
• Employment is subject to a criminal background check and pre-employment physical.