Take Your Corporate Career to the Next Level

Are you ready to be challenged, make a difference, and experience professional growth in your career? Kleinfelder's Corporate Services team is looking for you! From Accounting & Finance, Human Resources, Marketing & Communications, and Information Technology to Legal and Health & Safety, our corporate employees are part of the Kleinfelder ecosystem - supporting the projects that improve the communities we work and live in.

Step into Your New Role

Kleinfelder's Client Applications IT team is seeking a creative, highly talented, Design Software Support Analyst to join our growing company. This is a remote position and the ideal candidate can sit anywhere near a Kleinfelder office in the West or Central USA.

The chosen candidate will have the opportunity to provide exceptional customer service to our internal clients as a Client Application - Civil Design Software (Autodesk, MicroStation) focused point of contact for any Information Technology issues/needs to Kleinfelder offices, globally. Ideal candidate will have team Lead experience, and have desire to help triage team needs, assist in priority scheduling and a desire to continue to learn new skills.

This position requires excellent communication skills and the ability to work independently as part of a dynamic team that supports Kleinfelder's users both locally as well as remotely across the globe. As the face of the IT organization, the ideal candidate will be adept at building and maintaining strong relationships within the business.

Additional responsibilities in this role include:

Performs Application deployment, maintenance, turnover, and version management.
• Specific focus on supporting Design Application (Autodesk, Microstation) users with application functions
• Ability to analyze and resolve end-user software and connectivity issues with a genuine sense of urgency.
• Displays creativity when faced with more complex issues, including suggestions for process improvement where warranted.
• Small IT project planning - priority analysis, resource balancing, scheduling
• Liaises with managers and facilitates regular teaching/training sessions with customers as well as their IT peers.
• Provides excellent customer service, using clear communication and interpersonal skills. Must have commitment to exceeding customer expectations.
• Prioritizes and organizes work effectively in a high volume, fast paced environment.
• Maintains a positive disposition and outlook as well as a professional image.
• Ability to communicate technical concepts and issues in layman's terms.
• Ability and desire to communicate with clients effectively and efficiently via telephone, email, IM or in person.

Minimum requirements:

• AS degree in Information Technology/related field or equivalent combination of education and experience.
• 2+ years Autodesk or Microstation user or support experience
• 4+ years of Helpdesk, PC Support, and customer experience.
• Ability and desire to communicate with clients effectively and efficiently via telephone, email, IM or in person.

Preferred requirements:

• BS degree in Information Technology or related civil design field.
• Experience in the AEC industry highly desired
• Microsoft SCCM & Intune experience.
• Azure Virtual Desktop experience
• Certifications such as A+, Network+, Security+, ITIL, MCP, MCSE.
• Advanced knowledge of and experience troubleshooting/supporting Windows 7/10/Server operating systems/O365/OneDrive/Skype for Business & SharePoint Online