Create a healthier, brighter future for pets, pet parents and people!

If you want to make a real difference, create an exciting career path, feel welcome to be your whole self and nurture your wellbeing, Petco is the place for you.

Our core values capture that spirit as we work to improve lives by doing what's right for pets, people and our planet.

• We love all pets like our own
• We're the future of the pet industry
• We're here to improve lives
• We drive outstanding results together
• We're welcome as we are

Petco is a category-defining health and wellness company focused on improving the lives of pets, pet parents and Petco partners. We are 29,000 strong, working together across 1,500+ pet care centers, 250+ Vetco Total Care hospitals, hundreds of preventive care clinics, eight distribution centers and two support centers.

Essential Job Functions: The incumbent must be able to perform all of the following duties and responsibilities with or without a reasonable accommodation.

• Prepare and maintain the manager's schedule, to include meetings, budgets, etc., and support ongoing communication to support the manager and department in his or her absence. Make travel arrangements.

• Answer incoming phone calls to the department, which may require call screening and/or rerouting to the appropriate person(s), or fielding routine inquiries and resolution of problems or issues affecting the department. Greet visitors and determine whether they should be given access to specific individuals.

• Compile data and conduct research. Efficiently create complex documents, reports or presentations using MS Word, spreadsheet software and/or PowerPoint.

• Maintain a record of all departmental correspondence in supporting files. File and retrieve corporate documents, records, and reports.

• Open, sort, and distribute incoming correspondence. Read and analyze incoming memos, submissions, and reports to determine their significance and plan their distribution.

• Prepare responses to correspondence containing routine inquiries. Manage department correspondence from verbal or written directions.

• Prepare agendas and make arrangements for meetings. Attend meetings to record minutes. Accurately compile, transcribe, and distribute minutes of meetings.

• Analyze data to determine appropriate course of action from responding to customer service issues to project planning and coordination.

• Assist in department projects. Provide project coordination. This task includes project analysis maintenance of project timelines, assistance in setting up and conducting project meetings.

Other Duties and Responsibilities:

• Perform general office duties such as ordering supplies, maintaining records management systems, and performing basic bookkeeping work.

• Address and resolve or refer customer/employee or other complaints through telephone and written correspondence, and follow through to ensure that the resolution is in line with the Company's goals.

• As instructed, track department personnel's progress toward assigned tasks.

• Independently prioritize and accomplish multiple tasks within established timeframes.

• Train other clerical staff as required or needed. Review operating practices and procedures to determine whether improvements can be made in areas such as workflow, reporting procedures, or expenditures.

• Set up and oversee administrative policies and procedures for offices or organizations.

• Perform additional duties as assigned or required.

Nature of Supervision

General instruction and/or functional guidance is provided on some, but not all tasks performed, and the results of individual projects are generally examined upon completion. In addition, some tasks may be completed without regular supervisory direction or guidance.

Planning and Problem Solving

Varies dependent upon supervisor. Position will typically perform routine to moderately complex analyses in Excel and be expected to manage small projects.

Impact

The impact of this position will vary depending upon department.

Supervisory Responsibility: None

Education/Experience

The minimum educational background of an applicant to this position is a high school diploma or its equivalent (GED), and two years of general business education. At least three years of progressively responsible experience in a high-volume administrative support environment supporting multiple staff and/or department director level managers or vice presidents is required.

Strong spreadsheet and/or word processing skills are required with the ability to perform basic research and analysis. Demonstrated strong written and verbal communication and organizational skills, as well as the ability to prioritize and handle several projects at once are required. Due to the high visibility of this position, the applicant must also maintain a professional appearance and demeanor.

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Petco Animal Supplies, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other protected classification.

The pay range(s) below are provided in compliance with state specific laws. Pay ranges may be different in other locations.

Hourly or Salary Range will be reflected above. Exact rate of pay will be based on position, location, and experience level. For a more detailed overview of Petco Total Rewards, including health and financial benefits, 401K, incentives, and PTO -see https://careers.petco.com/us/en/key-benefits

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