Ensures overall client satisfaction with products and services. Works with mid-size clients or more complex client base to assist with HR needs. Maintains ongoing relationship with client contacts and acts as the primary point of contact for HR service. Works collaboratively with internal partners to ensure quality customer service and support.

• Services clients in one or more states both remotely and in-person and provides consultative guidance to ensure appropriate resolution of client issues. Partners and collaborates with internal departments and subject matter experts in delivering actionable responses or plans to clients' concerns.
• Provides Consultative Guidance and advice to clients in the areas of Performance Management, Recruiting and Retention Strategies, Compensation, Performance Development, Employee Engagement and Culture Enhancement.
• May support PEO clients with set-up of EPLI insurance for with assistance of other internal business partners.
• May conducts open enrollment meetings for PEO clients, advising on benefit plan selection and contribution strategies.
• Communicates and interprets HR policies and procedures while providing recommendations for any employee relations issue that may arise through utilization of HR Coach.
• Provides turnover analysis, action planning and offers unemployment escalation assistance.
• Maintains an awareness of HR trends and conducts trainings based on available resources.
• May act as a mentor for HR Coordinators and Associate Client HR Business Partner.
• Conducts annual HR Strategy Session for each client.