Assist and support the design team with all the tasks necessary to achieve the goals of the team. Including, inventory control, accounts payable processing, reporting, sales processing and customer service.

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SPECIFIC RESPONSIBILITIES

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• Manage the flow of information regarding status of customer orders and deliveries, follow-up service, etc. between the service center and the design center staff.


• Ensure all cash transactions, including charge cards and bank deposits, are reconciled, properly deposited and accurately recorded in the ledger. Process blind cash balancing and exceptions.


• Review and control open order, inventory reports and workroom logs. Communicate to design teams as needed.


• Identify unrecorded delivered sales and implement procedures to prevent future occurrences.


• Assist with cycle counts/inventory control.


• Handle incoming communication from customers. Research and resolve customer inquiries in accordance with company guidelines. Monitor customer problems and identify recurring issues and trends.


• Update and monitor service work orders.


• Maintain petty cash fund ensuring appropriate approval on all petty cash expenditures.


• Coordinate with the Design Team to provide exceptional service to customers, before and after the sale.


• Work cooperatively in maintaining a neat and orderly Design Studio projection.


• Assist customers, front desk, and design consultants as needed.


• Contribute ideas and suggestions that will improve our ability to provide exceptional customer service

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Education/Experience

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High school diploma or equivalency with a minimum of two years business or office experience.

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Other Requirements

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Strong organizational, verbal and basic computer skills. Ability to work with others in a team setting. Positive attitude and high energy. Must be able to work holidays, evenings and weekends.