pSemi Corporation is a Murata company driving semiconductor integration. pSemi builds on Peregrine Semiconductor's 30-year legacy of technology advancements and strong IP portfolio but with a new mission-to enhance Murata's world-class capabilities with high-performance semiconductors. With a strong foundation in RF integration, pSemi's product portfolio now spans power management, connected sensors, optical transceivers, antenna tuning and RF frontends. These intelligent and efficient semiconductors enable advanced modules for smartphones, base stations, personal computers, electric vehicles, data centers, IoT devices and healthcare. From headquarters in San Diego and offices around the world, pSemi's team explores new ways to make electronics for the connected world smaller, thinner, faster and better.

Job Summary

The IT Help Desk Coordinator is an entry level Information Technology (IT) Support Desk position reporting to the IT Help Desk Supervisor and operating under the supervision of the Lead IT Support Technician. The position acts as the first point of contact for end users requiring technical assistance from the IT department. The IT Help Desk Coordinator will respond to and assign requests for technical assistance made by phone, email and/or the IT Support ticket management system. The IT Help Desk Coordinator also performs administrative duties such as ordering equipment, maintaining IT inventory, and asset management activities as directed by IT management. The IT Help Desk Coordinator may also perform basic technical tasks or resolve basic IT issues as required.

The schedule for this position is Monday - Friday 8:30am-5:30pm with occasional overtime hours.

Roles & Responsibilities

This position has responsibility for:

• Responding to and assigning requests for assistance made to the IT department
• Assisting internal customers with basic computer issues using documented procedures
• Communicating status to end users about support requests
• Maintaining and tracking issues in the IT Support tracking system
• Providing a positive, expedient response to end users experiencing technology issues
• Placing orders and maintaining inventory for IT equipment
• Other duties may be assigned

Competency Requirements

In order to perform the job successfully, an individual should demonstrate the following competencies:

• Accepting Direction - Accepts and follows directions from others; respects authority; complies with requests; does what they are asked to do
• Accepting Responsibility - Takes accountability for delivering on commitments; owns mistakes and uses them as opportunities for learning and development; openly discusses his/her actions and their consequences both good and bad
• Following Policies and Procedures - Understands and follows company policies; encourages others to follow work rules; calls attention to actions that may violate policies and procedures
• Testing and Troubleshooting - Consistently performs routine maintenance and inspections to ensure machines, processes, or tools are functioning as expected; thoroughly follows test and maintenance procedures to resolve operating malfunctions
• Working with Ambiguity - Achieves forward progress in the face of poorly defined situations and/or unclear goals; able to work effectively with limited or partial information

Minimum Qualifications (Experience and Skills)

Technical Skills:

• Competence with all aspects of computer use as an end user
• Ability to use office applications, such as Microsoft Word, Outlook, Excel, and web-based applications independently
• Ability to follow documentation to resolve basic technical issues

Customer Service Skills:

• Excellent customer service skills with both internal and external customers

Organizational Skills:

• Must be capable of keeping information and workspace well organized and accessible
• Ability to track orders, document delivery, and follow up with external vendors and departments is a must
• Ability to manage time well and stay accountable with assigned action items

Dependability Skills:

• Demonstrate good attendance and remain punctual

Abilities:

• Multi-task with various deadlines and work in a fast-paced environment
• Communicate effectively both verbally and nonverbally, work in a team environment, and have a sense of urgency
• Availability to occasionally work after hours or on weekends in support of company or IT projects
• Ability to lift up to 25 lbs

Required Education and Experience:

• Minimum of 2 years of hands-on experience in a customer service role
• Experience using Microsoft operating systems
• Experience working with computer systems in a corporate environment

Preferred Qualifications

• Formal IT related technical experience
• Knowledge of general IT Operations practices in a business environment

Education Requirements

• High School Diploma
• Formal IT related technical training (preferred)
• Entry level IT certifications (preferred)

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. This position requires the ability to occasionally lift office products and supplies, up to 25 pounds.


USD: 20.74 - 25.41 per hour

pSemi Corporation supports a diverse workforce and is committed to a policy of equal employment opportunity for applicants and employees. pSemi does not discriminate on the basis of age, race, color, religion (including religious dress and grooming practices), sex/gender (including pregnancy, childbirth, or related medical conditions or breastfeeding), gender identity, gender expression, genetic information, national origin (including language use restrictions and possession of a driver's license issued under Vehicle Code section 12801.9), ancestry, physical or mental disability, legally-protected medical condition, military or veteran status (including "protected veterans" under applicable affirmative action laws), marital status, sexual orientation, or any other basis protected by local, state or federal laws applicable to the Company. pSemi also prohibits discrimination based on the perception that an employee or applicant has any of those characteristics, or is associated with a person who has or is perceived as having any of those characteristics.

Note: The Peregrine Semiconductor name, Peregrine Semiconductor logoand UltraCMOS are registered trademarks and the pSemi name, pSemi logo, HaRP andDuNE are trademarks of pSemi Corporation in the U.S. and other countries. All other trademarks are the property of their respective companies. pSemi products are protected under one or more of the following U.S. Patents: