Department: Student Development - Wellesley

Location: Wellesley Hills

MassBay fosters educational excellence and academic success to prepare students for local and global citizenship, to meet critical workforce demands of communities, and to contribute to the region’s economic development.

Massachusetts Bay Community College values diversity, inclusion, and collaboration. We strongly encourage members of underrepresented communities to apply to join our community.

Located in Greater Boston, MassBay is a comprehensive, open-access community college offering associate degrees and certificate programs on three campuses in Wellesley Hills, Framingham, and Ashland, Massachusetts.

Position Summary:

The ideal candidate will join a vibrant and inclusive educational community and have a desire and ability to work with a diverse population.

The Director is a seasoned professional who is responsible for the overall management and leadership of the Academic Advising, and Transfer department. The Director is a thoughtful, strategic, and highly motivated leader, with strong technology, communication, and supervisory skills. The Director must be able to successfully coordinate multiple competing priorities and collaborate productively with key stakeholders at the college. Responsibilities include overall supervision of the Advising team members, and direct supervision of various NUP, MCCC, and AFSME staff within the department. The Director ensures comprehensive professional development and training for team members, establishes clear and equitable advising practices within the department, and creates a welcoming environment for all community members.

Key Responsibilities and Duties:

• Supervise team members, schedule staff, and coordinate the daily operations of the department to ensure that student needs are being met;
• In close collaboration with the Vice President of Student Development and the Assistant Dean of Advising Resources and Technology, manage a strategic plan, including assessment of services, for the department for case management and comprehensive advising;
• In close collaboration with the Vice President of Student Development, oversee the SUCCESS initiative;
• Oversee and implement the advisor assignment process based on a case management model;
• Develop and implement a training curriculum providing tools/resources for academic advisors;
• Manage and forecast the departmental budget;
• Report outcomes regularly to appropriate college personnel;
• Manage the system for approval of course substitutions and waivers and placement testing waivers;
• Assess curricular needs and report projections of necessary course sections to Academic Affairs leadership team;
• Assist in the coordination of the college orientation and advising program for new students;
• Work closely with Enrollment Services departments including Financial Aid, Admissions, and the Office of the Registrar to streamline processes, including but not limited to such as SAP, add/drop, and onboarding;
• Oversee the areas of transfer and articulation, selective program advising, academic probation advising, and incoming transfer credit evaluation;
• Ensure compliance within the department with college policies and curricula;
• Guide the department through peak enrollment and advising periods;
• Handle various student situations with sensitivity and professionalism and use judgment to ascertain the need to escalate issues;
• Lead weekly staff meetings and manage an internal communication process to ensure that staff are knowledgeable and confident in expectations, updates, and processes;
• Attend relevant conferences, research trends in advising, coaching, and transfer services;
• Serve as a member of the Student Services and Enrollment Taskforce, People SuperUsers, President’s Council, Section Enrollment Monitoring, and other committees;
• Utilize PeopleSoft, the college’s student information system, EAB navigate TracCloud and other advising technology on a daily basis, and work with IT and the
• Assistant Dean of Advising Resources and Technology to improve and implement system upgrades, and identify and solve internal end-user issues;
• Represent the department at various college events and deliver presentations regarding departmental services.

Commitment to Equity:

• Support MassBay’s commitment to the Equity Agenda; collaborating with faculty, staff, and students on the College’s strategic initiatives dedicated to closing the equity gap related to student outcomes;
• Support MassBay’s commitment to being anti-racist; embracing a community free of bias and inequality;
• Contribute to discussion and review of applicable College policies with a critical lens toward diversity, equity, and inclusion.

This list is not to be considered all-inclusive. A supervisor may assign other duties as required to meet the needs and foster the mission of the College.

All employees of MassBay are expected to work collegially and collaboratively within a community that values and celebrates diversity.

Required Qualifications:

• Master’s degree with a minimum of 6-8 years of management experience in higher education;
• Must demonstrate progressive and broad experience in academic advising and administration;
• Must have comprehensive knowledge of first-year student development, transfer processes, higher education curricular management, and budget management;
• Possess excellent leadership and problem-solving skills; the ability to develop, motivate, and manage staff; a strong understanding of, and proficiency with, technology; demonstrated success collaborating within all levels of the institution;
• Knowledge of current trends and best practices in academic advising-related administration;
• A strong commitment to student service.

Preferred Qualifications:

• Sensitivity and commitment to the goals of Affirmative Action and workforce diversity;
• Experience working in a diverse environment;
• Demonstrated commitment to working with underserved students;
• Demonstrated professional growth with progressive scope of role and responsibility;
• Experience working in a public university, college, or community college; Experience working in a unionized environment and supervising unit personnel.

Additional Information:

Salary Range: $100,000.00 - 110,000.00 Annual Salary

As a Massachusetts State Employee, you are offered an outstanding suite of benefits adding value to your salary.

• Array of choices for health insurance plans to meet individual/ family needs
• Affordable Dental Insurance and vision discount program
• 12 paid State/ Federal holidays
• Generous sick, vacation, and personal time
• Telework option depending on the role/department
• Flexible Spending Plans to reduce your taxable income
• Low-cost basic and optional life insurance
• Defined Benefit Pension Plan, providing a fixed, pre-established benefit for employees at retirement
• Thinking to save more money towards retirement: consider Deferred Compensation plans i.e., 457(b) or 403(b).
• Tuition Benefits for employees and dependents at state colleges and universities
• Free Employee Assistance Program (EAP)
• Eligibility towards Public Service Loan Forgiveness (PSLF)
• Free gym and parking on campus

Need more info: https://www.massbay.edu/employment/benefits

Position Type: Non Unit Professional

Application Deadline: February 4, 2024, or thereafter until filled.

To Apply: Please include a letter of interest and resume with your online application.

Staff

Hiring is subject to state appropriation funding.

Final candidates are required to provide sealed transcripts and/or certifications.

Hiring is contingent upon a successful CORI clearance.

Massachusetts Bay Community College is an affirmative action/equal opportunity employer and does not discriminate on the basis of race, color, national origin, sex, disability, religion, age, veteran or military status, genetic information, gender identity, or sexual orientation in its programs and activities as required by Title IX of the Educational Amendments of 1972, the Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964, and other applicable statutes and college policies. The College prohibits sexual harassment, including sexual violence. Inquiries or complaints concerning discrimination, harassment, retaliation, or sexual violence shall be referred to the College’s Affirmative Action and/or Title IX Coordinator, Lisa MacDonald, Director of Equity Compliance, lmacdonald@massbay.edu, (781) 239-3147, the Massachusetts Commission Against Discrimination, the Equal Employment Opportunities Commission or the United States Department of Education’s Office for Civil Rights.