Job Description

Are you a motivated, enthusiastic developer interested in operational and project support?

Do you have the skills to design, develop, test, and support ServiceNow applications?

If so, we're looking for someone like you to join our team at APL!

We are seeking a ServiceNow Developer to join our hardworking team, in an inclusive environment, where we value innovation, creativity, life-long learning, and professional growth. We always strive to nurture an environment of collaboration and teamwork as we work hand-in-hand with our customers.

In this role you will ...

• Configure, customize and use scripting to build and improve ServiceNow applications including, but not limited to creation of forms, workflows, service requests, ACLs, and email notifications.
• Help plan and implement projects using technical insight and knowledge.
• Perform root cause analysis and identify resolution of issues.
• Collaborate with customers to understand, document and translate requirements.
• Maintain and refine processes supporting efficient operations.
• Research and deploy new releases and patches.
• Construct reports, views and dashboards in ServiceNow and in the consumption of ServiceNow data by other tools and/or processes.
• Train users and promote awareness of ServiceNow functionality across the Lab.

You meet our minimum qualifications for the job if you...

• Hold a Bachelor of Science degree in Computer Science, Information Technology, another related field or have equivalent years of related work experience.
• Have demonstrable understanding of the ServiceNow platform and ITIL processes.
• Have 1+ year experience across three or more of the following areas in ServiceNow: Incident Management, Change/Release Management, Knowledge Management, Service Portal, Asset Management, Reports/Dashboards, Configuration Management.
• Have 1+ year experience with JavaScript, HTML, and CSS.
• Are familiar with various system development life cycle models and hands-on experience with requirements collection and analysis.
• Are an effective communicator with the ability to communicate technical details to a diverse audience, and independently resolve sophisticated problems using current job knowledge, research data, and external resources.

You'll go above and beyond our minimum requirements if you...

• Have experience with ServiceNow’s mobile application development.
• Have experience with web services integration (SOAP, REST, and JSON).
• Are able to deliver or have previously delivered ServiceNow training.
• Have experience designing and implementing IT and Non-IT related process workflows.
• Have vendor certification(s) for ServiceNow.
• Can obtain Secret level security clearance, if needed. If selected and do not have the applicable clearance, you will be subject to a government security clearance investigation and must meet the requirements for access to classified information.

Why work at APL?

The Johns Hopkins University Applied Physics Laboratory (APL) brings world-class expertise to our nation’s most critical defense, security, space and science challenges. While we are dedicated to solving complex challenges and pioneering new technologies, what makes us truly outstanding is our culture. We offer a vibrant, welcoming atmosphere where you can bring your authentic self to work, continue to grow, and build strong connections with inspiring teammates.

At APL, we celebrate our differences and encourage creativity and bold, new ideas. Our employees enjoy generous benefits, including a robust education assistance program, unparalleled retirement contributions, and a healthy work/life balance. APL’s campus is located in the Baltimore-Washington metro area. Learn more about our career opportunities at http://www.jhuapl.edu/careers.

APL is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, creed, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, physical or mental disability, genetic information, veteran status, occupation, marital or familial status, political opinion, personal appearance, or any other characteristic protected by applicable law.

APL is committed to promoting an innovative environment that embraces diversity, encourages creativity, and supports inclusion of new ideas. In doing so, we are committed to providing reasonable accommodation to individuals of all abilities, including those with disabilities. If you require a reasonable accommodation to participate in any part of the hiring process, please contact Accommodations@jhuapl.edu. Only by ensuring that everyone’s voice is heard are we empowered to be bold, do great things, and make the world a better place.

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