Recruitment and Engagement Coordinator
Job Description
Job Description
Located in the heart of the Appalachian region, Virginia Highlands Community College (VHCC) serves the city of Bristol, Washington County, and the western portion of Smyth County, Virginia. In view of Mt. Rogers and Whitetop Mountain, VHCC serves as a beacon for educational opportunities at Exit 14 on Interstate 81 in historic Abingdon, Virginia. With a robust 56-year heritage, VHCC serves students in the service region through a Workforce Development Division, a Professional and Technical Studies Division, an Arts and Sciences Division, and a Health Program Division. VHCC awards workforce credentials, as well as Associate of Applied Science degrees, Associate of Arts and Sciences degrees, certificates, and career studies certificates. As one of 23 institutions in the Virginia Community College System, VHCC has served students from across the region, including northeast Tennessee, eastern Kentucky, and western North Carolina by providing quality and affordable education, training, and cultural activities through an array of flexible, diverse programs that enable community members to succeed today and in the future. More information about VHCC may be found at http://vhcc.edu/
As part of the college’s ongoing efforts to increase enrollment and engagement within the community, VHCC seeks a qualified, experienced recruitment and engagement coordinator. This position will report directly to the Dean of Student Services and Enrollment Management and will supervise 2-3 staff members while leading the college’s recruitment and engagement efforts.
Position Responsibilities:
- Engage with prospective students in the community and at the high school level to create a pipeline for admissions;
- Conduct presentations and campus tours to improve visibility with potential applicants and throughout the community;
- Recruit first time, returning, and post-traditional students through consistent engagement and communication campaigns;
- Facilitate interdepartmental communication with Admissions, Financial Aid, Academic Advising, and various campus offices to ensure a consistent and smooth transition from applicant to student;
- Work with high school navigators, college faculty, marketing and support staff to improve rates of enrollment and first day participation;
- Oversee the college’s customer relationship management tool.
Special Assignments
May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.
KSA's/Required Qualifications
Required Qualifications:
- Bachelor’s degree;
- Demonstrated ability to provide a high level of customer service to students, parents, faculty and staff;
- Supervisory experience;
- Working knowledge of a customer relationship management tool such as Salesforce;
- Demonstrated experience in successful college recruiting.
Additional Considerations
Preferred Qualifications:
- Master’s degree;
- Working knowledge of grants and grant funded positions;
- Ability to utilize computers systems and software programs such as Microsoft Office Suite;
- Experience with successful marketing/social media campaigns;
- Strong presentation and facilitation skills;
- Working knowledge of curricular and workforce programs, academic requirements, career opportunities and qualifications, and enrollment services processes in a higher education setting.
- Ability to work individually or as part of a team;
- Demonstrated ability to establish and maintain effective relationships with internal and external stakeholders important to the college.
Operation of a State Vehicle
Yes
Supervises Employees
Yes
Required Travel
As required by the position.
Posting Detail Information
Posting Number
CLS_2695P
Recruitment Type
General Public - G
Number of Vacancies
1
Position End Date (if temporary)
Job Open Date
12/21/2023
Job Close Date
02/09/2024
Open Until Filled
Contact Name
Tiffany VanBuren
Email
tvanburen@vhcc.edu
Phone Number
276-739-2425
Special Instructions to Applicants
In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their Certificate of Disability (COD) provided by a Certified Rehabilitation Counselor within the Department for Aging & Rehabilitative Services (DARS). Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS to get their Certificate of Disability. If you need to get a Certificate of Disability, use this link: https://www.vadars.org/drs/cpid/PWContact.aspx , or call DARS at 800- 552-5019.
Additional Information
Submit the following:
- A letter of interest addressing qualifications for position and view of the community college mission;
- Resume;
- A FULLY completed Commonwealth of Virginia employment application online through the Recruitment Management System at https://jobs.vccs.edu/postings/68829;
- Names of three professional references with current addresses and telephone numbers;
- Complete and legible set of unofficial transcripts;
To be considered in the initial screening, completed applications must be submitted by 5:00 pm EDT January 31, 2024. Applications will ONLY be accepted online through the Recruitment Management System. Resume, letter of interest, references and copies of ALL college transcripts must be attached to online application. Resumes will not substitute for a completed state application. Information on the application is the primary source used for screening the position. Failure to complete any section of the application may disqualify the application for further consideration. Applications should include complete work history, including periods of unemployment if applicable. Transcripts should be combined into one document and uploaded as one file. If you are having difficulty attaching documents, please call Human Resources at 276-739-2425. If the file size of the attached documents is too large, the system will not allow you to upload the documents. You will need to reduce the file size or reduce the resolution. It is the applicant’s sole responsibility to ensure that all required documentation is received. Incomplete on-line applications or other materials submitted via e-mail, postal mail, fax or in-person will not be considered.
If your transcripts are on file at VHCC as a current or former employee or if you need assistance, it is the applicant’s sole responsibility to contact the Human Resources Department by calling 276-739-2425 or emailing tvanburen@vhcc.edu to request your transcripts be added to your application packet.
The job announcement may be accessed at https://jobs.vccs.edu/postings/68829 (click on About the College and Employment Opportunities). For questions about the on-line application process please call (276) 739-2425.
Background Check Statement Disclaimer
The selected candidate’s offer is contingent upon the successful completion of a criminal background investigation, which may include: fingerprint checks, local agency checks, employment verification, verification of education, credit checks (relevant to employment). Additionally, selected candidates may be required to complete the Commonwealth’s Statement of Economic Interest.
EEO Statement
The Virginia Community College System, an EEO employer, welcomes applications from people of all backgrounds and recognizes the benefits of a diverse workforce. Therefore, the VCCS is committed to providing a work environment free of discrimination and harassment. Employment decisions are based on business needs, job requirements and individual qualifications. We prohibit discrimination and harassment on the basis of race, color, religion, sex, national origin, age, sexual orientation, mental or physical disabilities, political affiliation, veteran status, gender identity, or other non-merit factors.
ADA Statement
The VCCS is an EOE and Affirmative Action Employer. In compliance with the Americans with Disabilities Acts (ADA and ADAAA), VCCS will provide, if requested, reasonable accommodation to applicants in need of access to the application, interviewing and selection processes.
E-Verify Statement
VCCS uses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 form and provide documentation of your identity for employment purposes.
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