Tidewater Community College has served South Hampton Roads – both students and employers – for 50 years. It has grown from 1 campus into a regional educational and economic force. TCC is the largest provider of higher education and workforce services in Hampton Roads, enrolling nearly 28,000 students in 2019-20. Founded in 1968 as a part of the Virginia Community College System, Tidewater Community College (TCC) services South Hampton Roads with 4 campuses in Chesapeake, Norfolk, Portsmouth, and Virginia Beach, 7 regional centers and 2 important cultural institutions. The college had 3,203 graduates in 2019-2020, 40 percent of whom pursued degrees that would let them transfer to 4-year institutions. Of South Hampton Roads residents enrolled in higher education 36% enrolled at TCC. TCC’s institutional accreditation is affirmed through 2027 by the Southern Association of Colleges and Schools Commission on Colleges.

Serves as a member of a team of admissions specialists focused on providing customer service and advising for prospects, new applicants and current students at the college. Provides information as it relates to all student affairs functions to onboard and retain students at the college via phone and electronic communications while collecting student information for future communications.

Utilizes the college’s Customer Relationship Management (CRM) software to provide case management function for escalated calls and emails, seeing that problems and conflicts are resolved and following up with prospects to ensure cases are resolved and completed.

Manage group of part-time and full-time Virtual Student Support Staff to assure day-to-day office functions are executed in a manner that include excellent customer service, proper delivery of information to callers, and office processes and responsibilities are being executed.

Position also leads customer service coaching efforts for direct reports to determine any follow-up training is needed for consistent message is provided to individuals who contact the Virtual Student Support Team.

This role also involves collaborating with the Student Resource Empowerment Center to facilitate students' access to community resources and Single Stop services.

This is a restricted funded position.