Job Description

 

QUALIFICATIONS & EXPERIENCES:

· High school degree required; AA degree desirable with at least 2 years of customer services with a non-profit or public offices in a fast paced office setting

· Ability to learn and know contract goals and requirements to ensure information provided to customers are accurate and timely

· Excellent with excel spreadsheets and other Microsoft Office programs

· Experience with payroll, reconciliation and/or timecard tracking is a major plus

· Excellent oral, written and communication skills

· Able to work well with customers, office staff, crew, local building officials/inspectors and the general public

· Bilingual in Spanish is a must!

POSITION RESPONSIBILITIES & DUTIES:

The applicant must be able to:

Coordinate day-to-day activities for Heating, Cooling and Water Heater services for ECIP and Weatherization Programs

· Schedule work for crew staff for drywall, minor home repair and other related work needed after installation work is completed

· Schedule appointments with customers and Inspectors from local City and County Building & Safety to ensure work completed passes before billing

· Enter all information/schedules/permit costs related to each dwelling in Serv-Traq (in-house database software)

· Update Homeowner Repair lists: call owners to provide details of work needed to be complete, document file and mail notice letters

· Complete inquiry forms as needed for jobs not able to enter home and prepare packets for crew production

· Review and organize crew paper works (timesheets, work order, permits, pictures, Historical Preservation Office, parcel and other required documents) to verify for completeness and accuracy

· Input hours worked per crew staff on tracking mechanism by dates, hours, contract(s) and submit to payroll within the deadlines set

· Ensure all forms in the file are separated, coordinate with appropriate staff for next steps (Vulnerable Population/Referrals) and to file all documents

· Data enter all information related to client file in Serv-Traq, ensure safe-keep of all files and back up all documents as needed

· Back-up to the Scheduler for Installations and Repair Technicians for Heating, Cooling and/or Water Heating Services plus Weatherization as needed

· Other clerical and administrative duties as assigned by Supervisor/Manager

Job Type: Full-time

Pay: $19.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person

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