Ride Connection is looking for a collaborative, investigative-minded, and customer service-oriented person to join our Provider Support team as a Provider Support Specialist.

We are looking for someone who has a desire to impact our ability to provide more transportation options in the community by becoming a Provider Specialist. This position works with transportation partners, customers, and Ride Connection staff to coordinate, plan, and expand area transportation services. This position supports onboarding, orientation, and ongoing support of new transportation provider partners. The Provider Specialist is a main point of contact and supports transportation providers in their interactions with Ride Connection and the Medicaid Non-emergent Medical Transportation (NEMT) program. They identify trends or issues that relate to provider performance and assists with addressing changes.

This is a full-time, non-exempt position with a starting salary range of $21.78 – 32.68 per hour depending on experience.

Ride Connection offers an excellent benefits package, including comprehensive medical, dental, and vision insurance, an Employee Assistance Program, 403(b)-retirement plan with automatic employer contribution plus a match up to 2%, Flexible Spending Account with up to $500 annual employer contribution, 10 days of paid vacation in your first three years and then increases, twelve paid holidays, accrued sick leave, and TriMet annual public transportation pass.

Who You Are

• Customer service is your passion. You enjoy going the extra mile to ensure that a customer feels supported, heard, validated, and served
• You are focused on the lifelong work of addressing inequities and oppression experienced by non-white people of color, LGBTQIA2+ people, low income and houseless populations, and people with disabilities.
• You are an empathetic person, and you excel at connecting with others and being an active listener.
• You are a proactive problem-solver and plan processes and procedures that respond to or prevent future issues that may arise
• You are a regular Sherlock/Enola Holmes when it comes to solving riddles. You can put on your hound's-tooth hat, pull out your magnifying glass, and figure out how disconnected bits of information can be put together to form a complete story
• You do your work through an equity lens
• You are known for your eye for detail. Double-checking and triple-checking are a part of how you operate
• You can roll with the punches and change gears when needed. You split your attention between individual work projects, team projects, and customer service without losing a beat
• You know that we can all achieve more when we work together. Because of this, you are not afraid to ask for help, support, or even another set of eyes to look over something you’ve been working on to catch things you may have missed

What You’ll Do

• Provide technical assistance and support to Medicaid Non-emergent Medical Transportation (NEMT) providers in a way that reflects understanding of the diverse ways in which providers and individuals assimilate information
• Support and help facilitate NEMT meetings and committees
• Recommends process improvements and if necessary, supports the collaborative development of work plans.
• Supports onboarding and orientation of new transportation providers
• Advocates for transportation providers
• Identifies trends or issues that relate to provider performance and assists with addressing changes including root cause analysis
• Collaborates with Quality Assurance to develop technical assistance and work plans to support providers
• Primary point of contact for transportation providers
• Primary conduit for provider communications within the network
• Navigates cross department support for providers through a variety of methods
• Supports safety of service and operations

Qualifications

• Four years’ experience working in the field of human service transportation planning or BA degree in a related field with a minimum of one year of experience that is directly related to the duties and responsibilities specified or the equivalent combination of education and/or relevant experience
• Experience with transportation service planning
• Ability to work with a diversity of individuals including staff, Ride Connection’s network partners, community and government agencies, volunteers, and riders to design methods for improving transportation delivery
• Ability to analyze transportation service delivery and recommend new designs, improvements, or solutions
• Demonstrated public speaking and presentation skills
• Demonstrated writing skills and the ability to write articulately about Ride Connection’s programs, mission, and vision
• Experience and comfort with using computers including learning new programs and systems
• The ability to pass a National Criminal Record Check, which includes fingerprint identification

Welcomed Additional Qualifications

• Prior experience with NEMT (Non-emergency Medical Transportation)
• Experience with and some proficiency with the Microsoft Office Suite
• Bilingual or fluent in multiple languages such as Amharic, Somali, or Arabic, in addition to English
• Experience working with older adults and people with disabilities
• Experience working for a Non-Profit organization

Application Instructions

To apply for this position, please send your resume and cover letter to jobs@rideconnection(.org). Please share what skills and experiences you would bring to this role in your cover letter.

Applications will be considered as submitted, so you are encouraged to apply early. Applications will continue to be accepted until the position is filled.

About Ride Connection

Ride Connection is a private, non-profit organization based in Portland, Oregon. We offer waysfor people to access the goods and services they need to survive and thrive. By giving peoplethe means to get around, we offer independence, health, and inclusion.

The Ride Connection network comprises a collection of agencies that serve older adults and people with disabilities and low-income individuals, and the general public by offering a variety of transportation options in Clackamas, Multnomah, and Washington counties.

Together, we provide over 500,000 rides and support more than 2,000 individuals with training and access to public transportation each year.

Job Type: Full-time

Pay: $21.78 - $32.68 per hour

Expected hours: No more than 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Experience:

• Transportation planning: 4 years (Preferred)
• Customer support: 2 years (Required)
• Customer service: 2 years (Required)

Work Location: Hybrid remote