Technical Support Coordinator (Re-posted)
Job Description
- Duties and Responsibilities
Essential Duties and Responsibilities
The Technical Support Coordinator oversees and manages various technical and managerial tasks that support eLearning instruction and student support services.
Characteristic Duties and Responsibilities- Responsible for maintaining the department’s servers, equipment, network, Learning Management System (LMS), and performing data back-ups.
- Administrator for various software programs and any other software program purchased by the eLearning Center.
- Responsible for Integrations in the Learning Management System purchased by Laredo College.
- Assists with the administration of the LMS, including training and faculty support.
- Manages and troubleshoots the Ellucian Intelligent Learning Platform to ensure communication between the SIS system and LMS.
- Manages and troubleshoots the overall student drop process and serves as back-up for the LMS data upload process.
- Maintains, provides support for, and creates lab usage reports for the student tracking and proctoring programs.
- Provides software application training, student face-to-face orientations, and support.
- Serves as back-up support for the college’s quality assurance program, Quality Matters.
- Provides technical support for computers, laptops, and computer labs.
- Responsible for the department’s inventory system and equipment check out.
- Manages and provides Help Desk support for faculty, staff, students, and administrators.
- Researches, evaluates, and recommends software and hardware to update/upgrade the unit’s technology.
- Serves on college committees as assigned.
- Performs other duties as assigned by Director to fulfill departmental goals.
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