NO VISA SPONSORSHIP IS AVAILABLE FOR THIS POSITION.

HOW TO APPLY

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INITIAL REVIEW DATE (IRD)

Application materials submitted by 11:59 pm on the IRD will be routed to the hiring unit for consideration. Materials submitted after the IRD will ONLY be forwarded at the request of the hiring unit. To ensure your application is routed for consideration, submit your materials before 11:59 p.m. on the IRD.  Talent Acquisition cannot accept application materials outside of the jobs portal, and is unable to update submitted applications on an applicant's behalf, or forward communications to the hiring units. For more information about the IRD and the applicant review process, view this link .

The IRD for this job is: 11-02-2023

ABOUT UC SANTA CRUZ

UC Santa Cruz is a public university like no other in California, combining the experience of a small, liberal arts college with the depth and rigor of a major research university. It's known as an unconventional place where innovation and experimentation is part of the campus's DNA. That playful, bold spirit still thrives today, all on a campus renowned as among the most beautiful in the world.

DEPARTMENT OVERVIEW

Information Technology Services (ITS) is the campus's centralized resource to support and amplify research, instruction, learning, and digital experiences at UC Santa Cruz. We are a group of over 200 diverse, enthusiastic people who produce extraordinary results.

Our guiding principles are integrity, client focus, teamwork, knowledge, and fulfillment. We are looking for people who are deeply curious, hard-working, resourceful, kind, and committed to inclusion.

ITS strives to continually improve service quality, experience, and value for our students, faculty and staff.  We are deeply committed to nurturing and strengthening an organization that values equity, work-life balance, and supportive culture. Prioritizing career paths is important to us and we devote resources to skill and professional development for our staff.

We hope you are inspired by what we do and are excited to contribute to our mission. We are looking for candidates who do great work from different backgrounds and practices, and who will support our aspirations to shape an increasingly diverse, equitable, and inclusive organization. We encourage you to apply even if you do not believe you meet every qualification for the position but possess transferable skills and experiences.

University of California offers competitive benefits including Medical, Dental & Vision Care Insurance Plans, University of California (UC) retirement, Paid Family Leave, and Paid Holidays plus accrued vacation and sick leave.  Visit the UC benefits page for more information at UC Compensation and Benefits.  

Information Technology positions are responsible for the security of UC Institutional Information and IT Resources. The incumbent is required to follow all applicable information security policies, procedures, and standards to maintain minimum standards of information security for data, systems and applications. Supervisors are responsible for making sure their staff have appropriate security skills and qualifications, and complete all appropriate and required security training.

JOB SUMMARY

The Systems Engineer plays an essential role in the delivery of frontline IT services to Division of the Sciences affiliates in support of research and administration computing.  Joining a team of Science Computing professionals, this position is a working engineer responsible for providing front line IT client support services.  Such services encompass areas primarily focused, but not limited to: research instrumentation support, desktop support, research IT consultation, and direct or coordinated support of centrally managed IT systems and services.  This position independently provides a full range of frontline IT services with an experienced level focus in providing consultation services and developing client based solutions that advance specific division, development, and research objectives.  A successful candidate is competent in the following: applying broad IT knowledge to support institutional objectives to resolve complex issues, advanced hardware and software concepts for medium projects of broad scope and complexity, and breadth of abilities aligned with central IT services and systems.  The position provides day-to-day client-based IT services and support.  Due to the nature of this role, the incumbent will be required to work on campus.

APPOINTMENT INFORMATION

Budgeted Salary: $82,300 - $99,650/year. Salary commensurate with skills, qualifications and experience.
Under California law, the University of California, Santa Cruz is required to post a reasonable estimate of the compensation for this role. The salary shown above is the budgeted amount the University reasonably expects to pay and the salary extended should not exceed this posted amount.

Benefits Level Eligibility: Full benefits

Schedule Information:

• Full-time, Fixed
• Percentage of Time: 100%, 40 Hours per Week
• Days of the Week: Mon-Fri
• Shift Includes: Day

Employee Classification: Career appointment 

Job End Date: None

Work Location: UC Santa Cruz Main Campus

Union Representation: Non-Represented

Job Code Classification: 007309 (INFO SYS ANL 3)

Travel: Never or Rarely

JOB DUTIES

35% - Frontline Service and Support

• Serves Science Division clients utilizing general computing to support the unique administrative and research needs of a Science Division, providing well versed customer service to: employees, faculty, graduate students, and postdoctoral fellows; primarily in support of research.
• Provides client facing IT services and support relative to general and specialized computing workstations, research IT servers and instrumentation, central campus IT systems and service, etc.
• Provides technical hands-on training to Science Division affiliates in using various hardware, software, systems, and services.
• Documents and inventories all processes, procedures, hardware, software, services, and tasks.
• Understands the central IT portfolio to coordinate support as needed.
• Utilizes a ticket tracking system to prioritize and respond to incident and service requests.

35% - Device Management and Maintenance

• Collaborates on the responsibility for a portfolio of highly complex devices; with systems comprising desktop, laptop, servers, storage devices, research instrumentation, etc.
• Oversees the configuration, operation, and maintenance of all hardware and standardization of software integration.
• Identifies, evaluates, and develops changes in device management and maintenance.
• Recommends technical and specification requirements and standards.
• Maintains security compliance for devices within the portfolio.

20% - Technical Consultation

• Performs analysis of division, research, and/or user need; creating technical specifications for systems and services with broad impact at the divisional level.
• Applies advanced hardware and software concepts to plan, design, develop, modify, debug, and deploy complex workstations and associated processes and procedures.
• Researches and recommends complex adoptions of new technology.
• Consults and facilitates new technologies with faculty, researchers and project scientists.

10% - Additional Duties

• Performs other duties as assigned. Some of which may include:
  • Understands and applies industry practices, community standards, and department/unit policies and procedures in depth. Documents and inventories all processes, procedures, hardware, software, programmatic services, and tasks.
  • May serve as technical lead for projects of moderate to broad scope.
  • Interprets and adopts Information Technology Services, UCSC campus, UC Office of the President, and/or regulation-based security policies to control access to networked resources.
  • Works with other ITS units on the development and delivery of shared IT services.
  • Works on ITS and campus committees and projects as requested, including new and improved services that support research and instructional needs, and central for the campus at large.

REQUIRED QUALIFICATIONS

• Bachelor's degree in related area and / or equivalent experience / training.
• In-depth knowledge of various areas of IT. Broad knowledge of the IT environment.
• Demonstrated experienced knowledge, skills, and abilities associated with system problem identification and resolution. Knowledge necessary to design, set up, operate, and correct malfunctions relating to client use, hardware, software, etc.
• Advanced knowledge and experience developing and using a technical toolkit for imaging and managing devices to ensure a standard of use that is consistent, secure, and accessible to clients; utilizing tools such as JAMF, Apple School Manager, BigFix, Apple Remote Desktop, TeamViewer, etc.
• Experience supporting complex AV systems for specialized needs for instruction, research, and administrative efforts.
• Demonstrated ability to understand functional needs and how systems can support those needs. Demonstrated ability to develop conversion and system implementation plans.
• Demonstrated complex problem-solving and analytical skills.
• Interpersonal skills sufficient to work with both technical and non-technical personnel at various levels in the organization. Ability to elicit and communicate technical and non-technical information in a clear and concise manner.
• Self-motivated and works independently and as part of a team. Ability to learn effectively and meet deadlines.
• ITIL.

PREFERRED QUALIFICATIONS

• Advanced knowledge of computer security tools, best practices, and policies including demonstrated experience securing client-based hardware and software.
• Technical skill to develop, implement ,and test disaster recovery functions using backup technologies.
• Ability to write technical documentation in a clear and concise manner.
• Demonstrated project management skills.
• Agile.
• Lean Six Sigma.

SPECIAL CONDITIONS OF EMPLOYMENT

• Selected candidate will be required to pass a pre-employment criminal history background check.
• Ability to work long periods of time at a computer with or without accommodation.
• The selected candidate will be required to work all scheduled hours on-site.
• Ability to work occasional evenings and weekends as directed.
• Selected candidate will be required to complete training within established time frames as directed including UC compliance training.
• The University of California has implemented a Vaccination Policy covering all employees. Employees, including new hires, are required to comply with any applicable policies relating to the University of California vaccine program.
• Per the Child Abuse and Neglect Reporting Act (CANRA), this position has been identified as a Mandated Reporter. The selected candidate will be required to report known or suspected child abuse or neglect as defined by CANRA and will be required to sign a Statement Acknowledging Requirement to Report Child Abuse prior to commencing employment. CANRA Penal Codes, and related definitions, requirements, and responsibilities may be obtained here .

SAFETY STATEMENT

All UCSC employees must understand and follow job safety procedures, attend required health and safety training, proactively promote safety at work, and promptly report actual and potential accidents and injuries.

EEO/AA

The University of California is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or protected veteran status. UC Santa Cruz is committed to excellence through diversity and strives to establish a climate that welcomes, celebrates, and promotes respect for the contributions of all students and employees.