Position Details

Position Information

Recruitment/Posting Title	Senior Program Coordinator
Job Category	Staff & Executive - Student Affairs and Services
Department	1 Stop Student Svcs Cntr NB
Overview	The Division of Enrollment Management at Rutgers University–New Brunswick (EMNB) is comprised of seven student-facing and administrative units: Undergraduate Admissions, the Office of Financial Aid, the Office of the Registrar, and the One Stop Student Services Center, as well as business, information technology, and strategy and analytics administrative teams. The division employs over 100 full-time staff and an additional 200+ student employees to fulfill its mission. The division is driven by research, galvanized by progress, and motivated by a relentless commitment to student access and academic excellence. It works at the intersection of administration and innovation to set enrollment strategy, foster student success, and inform university policy and practice. EM–NB attracts the best and brightest students to Rutgers’ flagship campus, supports them through their time on the banks, and celebrates their graduation each year. The One Stop Student Services Center (One Stop) at Rutgers University – New Brunswick represents an integrated and coordinated cross-functional service in the areas of financial aid, student accounts, and registration. The central principle of the center is to create a “single point of service” to improve student service processes, and allow for efficient, seamless, and integrated levels of service.
Posting Summary	Rutgers, The State University of New Jersey, is seeking a Senior Program Coordinator for The One Stop Student Services Center (One Stop). The Student Services Advisor (SSA) at Rutgers University – New Brunswick will report to the Team Lead of the One Stop Student Services Center (One Stop). The primary purpose of the One Stop is to provide integrated student services regarding financial aid, registration, and, student accounting, as well as other student support services. Central to this role is promoting a progressive and simplified student experience, and a culture that supports customer service, student satisfaction, retention, and student success. Among the key duties of this position are the following: Assists students in navigating the various pathways after enrollment at Rutgers University – New Brunswick: their class registration, their grades, their degrees, their money, and other information related to their academic records. Counsels, advises, investigates, problem-solves, and resolves questions and issues from students, parents, staff, collegiate units, and other third parties. Acts as a facilitator to resolve student services issues; be knowledgeable about all student benefits and functions across the Offices of Financial Aid, Registrar, Student Accounting, Billing and Cashiering, and Undergraduate Admissions. Identifies and anticipates student enrollment issues, resolves or establishes a viable and timely plan for resolution, and follows up on agreed upon plans. Addresses student enrollment needs, and develops specialized knowledge through their experience, and extensive and regular professional development. This is a direct student service position, spending the majority of time on the ‘front line’ working with students, parents, and other University departments.
Position Status	Full Time
Hours Per Week
Daily Work Shift	Day
Work Arrangement	Consistent with the current application of Rutgers Policy 60.3.22, this position may be eligible for a hybrid work arrangement. The flexible work arrangements outlined in Rutgers Policy 60.3.22 are part of a pilot program that is effective September 1, 2022 through August 31, 2024. Therefore, there is no guarantee that this flexible work arrangement will continue beyond that date. Flexible work arrangements are not permanent, are subject to change or cancellation and contingent on the employee receiving approval in the FlexWork@RU Application System. Additional information may be found at https://futureofwork.rutgers.edu .
FLSA	Nonexempt
Grade	05
Position Salary
Annual Minimum Salary	63518.000
Annual Mid Range Salary	79089.000
Annual Maximum Salary	94659.000
Standard Hours	37.50
Union Description	URA-AFT Administrative
Payroll Designation	PeopleSoft
Benefits	Rutgers offers a comprehensive benefit program to eligible employees. For details, please go to http://uhr.rutgers.edu/benefits/benefits-overview . Rutgers also offers a benefit program to eligible full-time postdoctoral fellow students. For details, please go to https://finance.rutgers.edu/healthcare-risk/insurance/postdoctoral-health-insurance.
Seniority Unit
Terms of Appointment	Staff - 12 month
Position Pension Eligibility	ABP

Qualifications

Minimum Education and Experience	Bachelor’s degree or an equivalent combination of education and/or experience. Two years of experience working with students or customers in a service-oriented environment.
Certifications/Licenses
Required Knowledge, Skills, and Abilities	Excellent interpersonal, written, and verbal communication, critical thinking and administrative skills. Ability to meet expectations in a fast-paced and dynamic customer-oriented environment with flexibility to accommodate adjusting priorities. Sensitive to cultural diversity and backgrounds. Proven ability to work effectively as a team member. Ability to analyze and interpret data and make independent decisions. Experience in Microsoft Office Suite, student information systems, Salesforce. Must be able to attend functions off campus and work regularly scheduled evenings/weekend as required.
Preferred Qualifications	Experience working at the Rutgers, The State University of NJ or a similar multi-campus university. Working knowledge of student information systems (including but not limited to OSFP, Salesforce, Perceptive Content, HESAA, COD, NSLDS, SRDB). Experience in higher education, preferably a one stop service model, financial aid, registrar, and/or student accounting preferred.
Equipment Utilized	PC for Student Information System, Financial Aid Management System, NSLDS, WebNow, HESAA, COD, NSLDS, ELM, OSFP, SRDB, Salesforce, internal and external websites, etc. Microsoft Office
Physical Demands and Work Environment
Special Conditions

Posting Details

Posting Number	23ST2740
Posting Open Date	10/13/2023
Special Instructions to Applicants
Regional Campus	Rutgers University-New Brunswick
Home Location Campus	Busch (RU-New Brunswick)
City	Piscataway
State	NJ
Location Details

Pre-employment Screenings

All offers of employment are contingent upon successful completion of all pre-employment screenings.

Immunization Requirements

Under Policy 60.1.35 Immunization Policy for Rutgers Employees and Prospective Employees , Rutgers University requires all prospective employees to provide proof that they are vaccinated against COVID-19 prior to commencement of employment, unless the University has granted the individual a medical or religious exemption. Rutgers University may require certain prospective employees to receive an updated (bivalent) vaccine dose. Under Policy 100.3.1 Immunization Policy for Covered Individuals , if employment will commence during Flu Season, Rutgers University may require certain prospective employees to provide proof that they are vaccinated against Seasonal Influenza for the current Flu Season, unless the University has granted the individual a medical or religious exemption. Additional infection control and safety policies may apply. Prospective employees should speak with their hiring manager to determine which policies apply to the role or position for which they are applying. Failure to provide proof of vaccination for any required vaccines or obtain a medical or religious exemption from the University will result in rescission of a candidate’s offer of employment or disciplinary action up to and including termination.

Affirmative Action/Equal Employment Opportunity Statement

It is university policy to provide equal employment opportunity to all its employees and applicants for employment regardless of their race, creed, color, national origin, age, ancestry, nationality, marital or domestic partnership or civil union status, sex, pregnancy, gender identity or expression, disability status, liability for military service, protected veteran status, affectional or sexual orientation, atypical cellular or blood trait, genetic information (including the refusal to submit to genetic testing), or any other category protected by law. As an institution, we value diversity of background and opinion, and prohibit discrimination or harassment on the basis of any legally protected class in the areas of hiring, recruitment, promotion, transfer, demotion, training, compensation, pay, fringe benefits, layoff, termination or any other terms and conditions of employment. For additional information please see the Non-Discrimination Statement at the following web address: http://uhr.rutgers.edu/non-discrimination-statement