Position Details

Position Information

Recruitment/Posting Title	User Support Services Specialist IV
Job Category	Staff & Executive - Information Technology
Department	OIT-Enterprise Service Delivery
Overview	Rutgers, The State University of New Jersey, stands among the nation’s highest-ranked, most diverse public research universities. The oldest, largest, and top-ranked public university in the New York/New Jersey metropolitan area, you’ll find us at our main locations in three New Jersey cities, and our footprint can be seen around the region. As one of the nation’s most diverse universities, Rutgers draws strength from the rich variety of perspectives and life experiences of our community. We’re an academic, health, and research powerhouse and a university of opportunity. The Office of Information Technology (OIT) is Rutgers’ enterprise IT office. OIT provides university wide services and support and collaborates with department and unit IT professionals on projects and initiatives for the Rutgers community. OIT’s services and systems include the Rutgers network; email and calendaring systems; IDs/passwords and identity management; data centers; computer labs; help desk support; wireless connectivity; a software portal; information security, risk, and compliance services; research computing; and many others. OIT’s staff members work closely with the broader university community to advance Rutgers’ missions of teaching, research, and service. For more information, please visit https://it.rutgers.edu.
Posting Summary	Rutgers, The State University of New Jersey, is seeking a User Support Services Specialist IV for the Office of Information Technology (OIT). This position provides desktop support, classroom technology support, help-desk functions, etc. Among the key duties of this position are the following: Works under close supervision, this position may also carry out specific functions in Microsoft Windows server administration. Assists with the ongoing support of computer environments department wide, with special efforts geared towards end-user questions, deployments, and problems. Conducts hands-on training sessions and instructional classes for students, faculty, and staff. Assists in the development of support procedures, maintain of software and documentation as well as remain up to date in new developments and technologies. Performs other related duties as assigned or requested.
Position Status	Full Time
Hours Per Week
Daily Work Shift
Work Arrangement	Consistent with the current application of Rutgers Policy 60.3.22, this position may be eligible for a hybrid work arrangement. The flexible work arrangements outlined in Rutgers Policy 60.3.22 are part of a pilot program that is effective September 1, 2022 through August 31, 2024. Therefore, there is no guarantee that this flexible work arrangement will continue beyond that date. Flexible work arrangements are not permanent, are subject to change or cancellation and contingent on the employee receiving approval in the FlexWork@RU Application System. Additional information may be found at https://futureofwork.rutgers.edu .
FLSA	Nonexempt
Grade	22B
Position Salary
Annual Minimum Salary	30.580
Annual Mid Range Salary	36.570
Annual Maximum Salary	43.390
Standard Hours	37.50
Union Description
Payroll Designation	PeopleSoft
Benefits	Rutgers offers a comprehensive benefit program to eligible employees. For details, please go to http://uhr.rutgers.edu/benefits/benefits-overview . Rutgers also offers a benefit program to eligible full-time postdoctoral fellow students. For details, please go to https://finance.rutgers.edu/healthcare-risk/insurance/postdoctoral-health-insurance.
Seniority Unit
Terms of Appointment	Staff - 12 month
Position Pension Eligibility	ABP

Qualifications

Minimum Education and Experience	Bachelor’s Degree. A Minimum of One year experience working knowledge of desktop software and operating systems currently in use.
Certifications/Licenses
Required Knowledge, Skills, and Abilities	Good communication skills, basic consultative, and organizational skills, and computer literacy. Must be familiar with Microsoft and Apple computer operating systems, Windows Server 2012\2016, Microsoft Office, Adobe Acrobat and SPSS.
Preferred Qualifications	Ability to follow instructions. Personable and cordial with people. Computer Hardware. Microsoft and Apple computer operating systems. Google Apps. Troubleshooting skills related to computer hardware and software. Supply own transportation. Ability to provide technical support over the phone and in person.
Equipment Utilized
Physical Demands and Work Environment	Ability to climb and work on a ladder. Ability to lift and support up to 75lbs. Office environment. Moderate Noise.
Special Conditions

Posting Details

Posting Number	23ST2759
Posting Open Date	10/10/2023
Special Instructions to Applicants
Regional Campus	Rutgers University-New Brunswick
Home Location Campus	Off Campus
City	Piscataway
State	NJ
Location Details

Pre-employment Screenings

All offers of employment are contingent upon successful completion of all pre-employment screenings.

Immunization Requirements

Under Policy 60.1.35 Immunization Policy for Rutgers Employees and Prospective Employees , Rutgers University requires all prospective employees to provide proof that they are vaccinated against COVID-19 prior to commencement of employment, unless the University has granted the individual a medical or religious exemption. Rutgers University may require certain prospective employees to receive an updated (bivalent) vaccine dose. Under Policy 100.3.1 Immunization Policy for Covered Individuals , if employment will commence during Flu Season, Rutgers University may require certain prospective employees to provide proof that they are vaccinated against Seasonal Influenza for the current Flu Season, unless the University has granted the individual a medical or religious exemption. Additional infection control and safety policies may apply. Prospective employees should speak with their hiring manager to determine which policies apply to the role or position for which they are applying. Failure to provide proof of vaccination for any required vaccines or obtain a medical or religious exemption from the University will result in rescission of a candidate’s offer of employment or disciplinary action up to and including termination.

Affirmative Action/Equal Employment Opportunity Statement

It is university policy to provide equal employment opportunity to all its employees and applicants for employment regardless of their race, creed, color, national origin, age, ancestry, nationality, marital or domestic partnership or civil union status, sex, pregnancy, gender identity or expression, disability status, liability for military service, protected veteran status, affectional or sexual orientation, atypical cellular or blood trait, genetic information (including the refusal to submit to genetic testing), or any other category protected by law. As an institution, we value diversity of background and opinion, and prohibit discrimination or harassment on the basis of any legally protected class in the areas of hiring, recruitment, promotion, transfer, demotion, training, compensation, pay, fringe benefits, layoff, termination or any other terms and conditions of employment. For additional information please see the Non-Discrimination Statement at the following web address: http://uhr.rutgers.edu/non-discrimination-statement