Job Description

 

Requisition ID: req45944

Job Title: Program Manager, Resettlement

Sector: Monitoring & Evaluation

Employment Category: Regular

Employment Type: Full-Time

Compensation: USD 61,900.00 - 71,900.00 Annually

Location: Baltimore, MD USA

Work Arrangement: In-person

Job Description

Scope

The Program Manager, Resettlement is responsible for the overall management and supervision of IRC’s core resettlement programs in the Baltimore area, a portfolio which currently includes but it not limited to: the federally funded Reception and Placement program for newly arriving refugees, the State of Maryland Public Private Partnership (PPP) for refugees and asylees, case management for the federally funded Matching Grant program, Refugee School Impact Grant, Refugee Youth Mentoring Project, and other emerging needs. This position ensures related logistics housing and cultural orientation needs are met. The position also works closely with other program leads in the office to ensure walk-in clients are supported with services that overlap with the resettlement team. This position reports to the deputy director.

 

Essential Job Functions

Responsibilities include, but are not limited to:

Staff Management:

• Oversee the recruitment, hiring and training of casework, cultural orientation, logistics and youth services staff and ensure that they are managed in accordance with IRC’s success model and people manager standards.
• Oversee operations of the resettlement team providing logistics, casework, cultural orientation, youth mentorship and adjustment services to approximately 700 newly arrived refugees per year. Provide guidance, leadership and direct support in all aspects of service provision.
• Evaluate and report staff performance.
• Provide career development and learning opportunities to coordinators and their teams to build the service delivery leadership strengths of all within the resettlement and direct service teams.

Compliance & Documentation:

• Monitor the delivery of core services to ensure compliance with all program standards and grant requirements in accordance with donor and IRC.
• Oversee budget and approve expenses, ensuring costs are maintained within allocated budgets.
• Ensure that all electronic and hard case files and databases are maintained in accordance with policies and guidelines.
• Ensure timely delivery of all required grant reports.
• Act as principal liaison with IRC Headquarters Resettlement Team and other funds as applicable

Team/Office Participation:

• Maintain ongoing communication with the deputy director and executive director on the status of programs, clients and outcomes and provide timely reports on any management and contract compliance issues.
• Participate actively on the program leads team and liaise with other program managers to ensure efficient collaboration with all department in the delivery of quality services.
• Participate in the development and writing of grant proposals in support of the work of the resettlement team.
• Represent IRC in meetings and events with local partners and community stakeholders.
• Other duties as assigned.

 

REQUIREMENTS:

• Bachelor’s degree required, advanced degree in related field preferred;
• A minimum of five years of program and staff management experience, including program development, monitoring, and evaluation experience;
• A minimum of two years supervisory experience in human-services experience managing supervisors strongly preferred.
• Familiarity with federally funded refugee/asylee/immigrant casework programs, with an understanding of strategies and best practices that build self-sufficiency; experience with Reception and Placement (R&P) program strongly preferred;
• Previous financial management experience: the ability to effectively manage program budgets and financial matters;
• Demonstrated ability to utilize databases and Microsoft Excel to track and analyze data.
• Excellent interpersonal skills: the ability to work effectively with partners and colleagues in a cross-cultural, multi-disciplinary environment;
• Solid organizational skills with the ability to juggle multiple tasks, set priorities, effectively manage time, and meet deadlines;
• Excellent writing and verbal communication abilities;
• Fluency in English required; fluency in a second language of local client base a plus.
• Demonstrated proficiency in working with MS Office and web-based applications;
• Valid driver’s license, active insurance policy and reliable access to a vehicle.

 

Working Environment:

• A combination of standard office environment, remote work, and ‘field’ time within the service delivery area to perform the above outlined responsibilities.
• Evening and occasional weekend work will be required

 

Compensation: Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.

Commitment to Diversity and Inclusivity: IRC is committed to building a diverse organization and a climate of inclusivity. We strongly encourage applications from candidates who can demonstrate that they can contribute to this goal.

Gender Equality: IRC is committed to narrowing the gender gap in leadership positions. We offer benefits that provide an enabling environment for women to participate in our workforce including parental leave, gender-sensitive security protocols and other supportive benefits and allowances.

Professional Standards: The IRC and IRC staff must adhere to the values and principles outlined in IRC Way – Global Standards for Professional Conduct. These are Integrity, Service, Equality and Accountability. In accordance with these values, the IRC operates and enforces policies on Beneficiary Protection from Exploitation and Abuse, Child Safeguarding, Anti-Workplace Harassment, Fiscal Integrity, and Anti-Retaliation.

Equal Opportunity Employer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

US Benefits: We offer a comprehensive and highly competitive set of benefits. In the US, these include: 10 sick days, 10 US holidays, 20-25 paid time off days (depending on role and tenure), medical insurance starting at $145 per month, dental starting at $7 per month, and vision starting at $5 per month, FSA for healthcare, childcare, and commuter costs, a 403b retirement savings plans with up to 4.5% immediately vested matching contribution, plus a 3-7% base IRC contribution (3 year vesting), disability & life insurance, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles.

 

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