8:00 AM – 4:30 PM (Monday – Friday)

A flexible work schedule may be approved with up to two days remote work per week.

We are a proud equal opportunity and affirmative action employer, and we seek applicants with deep connections to the cultural communities to which our students belong. We actively seek and encourage applications from women, people of color, persons with disabilities, and individuals with protected veteran status.

 

ABOUT THE POSITION

 

This position is responsible for administering college-wide customer relationship management (CRM) platforms. The portfolio of CRM platforms under management include: a solution supporting admissions/recruitment, a solution supporting student services and academic affairs departments, a comprehensive student mobile application platform, and an omni-channel solution supporting email communication, live chat, chat bots, 2-way SMS messaging, and department ticketing systems. This position is responsible for the overall implementation, configuration, and execution of these CRM systems. This position acts as the main liaison between the Normandale IT department, CRM vendors and the Normandale departments utilizing these systems to ensure system use is optimized and business needs are being met.

 

 

This position will actively advance the college’s strategic goals, including to achieve equity in educational outcomes and to support a culturally responsive and service-oriented culture, through individual and departmental efforts.

WHY NORMANDALE COMMUNITY COLLEGE

Normandale is the largest community college in the Minnesota State Colleges and Universities system, annually serving almost 15,000 students from a diverse set of backgrounds, 42% of whom are students of color and nearly 25% are first-generation. We offer opportunities for individuals to grow, learn, and advance their careers while working for an organization that is committed to providing an inclusive and equitable space for students and employees to learn. We are passionately committed to achieving racial equity in student outcomes and in advancing cultural responsiveness in the classroom and services provided.

GREAT BENEFITS PACKAGE

As an agency of the State of Minnesota, Normandale offers a comprehensive benefits package including low-cost medical, dental, vision insurance, income protection plans, generous vacation and sick leave, 11 paid holidays each year, employer paid life insurance, pre-tax flexible spending accounts, retirement plans, and tax-deferred compensation plans. Additional benefits include tuition waivers available for yourself and eligible dependents once certain criteria are met.

For information on benefits, visit SEGIP’s website SEGIP. For more information on retirement benefits, please view the retirement brochure through MMB.

This position is also part of the Minnesota Association of Professional Employees (MAPE). The collective bargaining agreement outlines many additional benefits provided https://mape.org/mape-contract-2023-2025

HOW TO APPLY

Interested applicants should submit their resume and cover letter to this specific job posting. You can also search for this job and more on the State of Minnesota careers website at http://www.mn.gov/careers. Refer to Job Code 70153. If you are unable to apply online, please contact the job information line at 651.259.3637.

Normandale Community College is committed to honoring human differences and cultivating inclusion of different values and ideas in employment and education opportunity. The college is committed to the principle that all individuals are to be treated with equality and dignity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, or gender expression. In addition, discrimination in employment based on familial status or membership or activity in a local commission as defined by law is prohibited.

 

Reasonable accommodations will be made for applicants with disabilities. If you are an individual with a disability who needs assistance, please contact Human Resources at (952) 358-8269 or jobs@normandale.edu. Please indicate what assistance is needed.