Position Details

Position Information

Recruitment/Posting Title	Program Coordinator I
Job Category	URA-AFT Administrative
Department	IPO-Strategic Services
Overview	The Division of Institutional Planning & Operations (IP&O) employs a workforce of approximately 2,700 staff, represented by 15 collective negotiations agreements, and is responsible for institutional strategic initiatives and operations, which encompasses an expansive range of comprehensive service and business operations across the State of New Jersey. These include planning and construction, facilities, public safety and emergency operations, environmental health and safety, transportation, housing, and auxiliary/retail operations.
Posting Summary	Rutgers, The State University of New Jersey, is seeking a Program Coordinator I for the Division of Institutional Planning & Operations (IP&O). Under the direction of the Senior Program Administrator, this position will work within the newly established IP&O System Control and Support unit. The IP&O System Control and Support is a centralized office that is the primary recipient via the IP&O Service Center of IP&O staff questions, inquiries, and issues related to the integrated work management system end-user experience. Through the receipt of cases from the IP&O Service Center, this office will promptly resolve all associated matters arising from the use of integrated work management systems. Among the key duties of this position are the following: Works under broad guidance of the Senior Program Administrator, IP&O System Control and Support to ensure resolution of end‐user needs, and any other unresolved customer service issues, ensuring that all are handled in a professional and organized manner. Manage day‐to‐day tasks to keep the integrated work management systems running smoothly and will be entrusted to provide database maintenance of the same. Requires close alignment with end users to evaluate problems, provide clarification and identify process improvement opportunities to maintain and/or upgrade end‐user service and experience. Provides feedback and helps to prepare regular reports regarding integrated work management systems end‐user satisfaction.
Position Status	Full Time
Hours Per Week
Daily Work Shift
Work Arrangement
FLSA	Nonexempt
Grade	04
Position Salary
Annual Minimum Salary	55416.000
Annual Mid Range Salary	68958.000
Annual Maximum Salary	82500.000
Standard Hours	37.50
Union Description	URA-AFT Administrative
Payroll Designation	PeopleSoft
Benefits	Rutgers offers a comprehensive benefit program to eligible employees. For details, please go to http://uhr.rutgers.edu/benefits/benefits-overview . Rutgers also offers a benefit program to eligible full-time postdoctoral fellow students. For details, please go to https://finance.rutgers.edu/healthcare-risk/insurance/postdoctoral-health-insurance.
Seniority Unit
Terms of Appointment	Staff - 12 month
Position Pension Eligibility	ABP

Qualifications

Minimum Education and Experience	Bachelor’s degree or an equivalent combination of education and experience that demonstrates a thorough knowledge and understanding of the University structure and organization, as well as the operations and customer service needs of the university. A minimum of two years’ experience in a workplace system end‐user support.
Certifications/Licenses	Valid driver’s license would be required for this position.
Required Knowledge, Skills, and Abilities	Strong written and oral communication skills and proven ability to develop and communicate end‐user needs.
Preferred Qualifications	Proficiency in an Integrated Work Management System. Travel to and from the Camden, Newark, and New Brunswick campus might be required. Excellent organizational, communication, and interpersonal skills demonstrated by previous professional success. Basic SQL knowledge of functions and operators.
Equipment Utilized
Physical Demands and Work Environment
Special Conditions	Clean Driving Record

Posting Details

Posting Number	23ST2517
Posting Open Date	09/22/2023
Special Instructions to Applicants
Regional Campus	Rutgers University-New Brunswick
Home Location Campus	Off Campus
City	Piscataway
State	NJ
Location Details	33 Knightsbridge Road

Pre-employment Screenings

All offers of employment are contingent upon successful completion of all pre-employment screenings.

Immunization Requirements

Under Policy 60.1.35 Immunization Policy for Rutgers Employees and Prospective Employees , Rutgers University requires all prospective employees to provide proof that they are vaccinated against COVID-19 prior to commencement of employment, unless the University has granted the individual a medical or religious exemption. Rutgers University may require certain prospective employees to receive an updated (bivalent) vaccine dose. Under Policy 100.3.1 Immunization Policy for Covered Individuals , if employment will commence during Flu Season, Rutgers University may require certain prospective employees to provide proof that they are vaccinated against Seasonal Influenza for the current Flu Season, unless the University has granted the individual a medical or religious exemption. Additional infection control and safety policies may apply. Prospective employees should speak with their hiring manager to determine which policies apply to the role or position for which they are applying. Failure to provide proof of vaccination for any required vaccines or obtain a medical or religious exemption from the University will result in rescission of a candidate’s offer of employment or disciplinary action up to and including termination.

Affirmative Action/Equal Employment Opportunity Statement

It is university policy to provide equal employment opportunity to all its employees and applicants for employment regardless of their race, creed, color, national origin, age, ancestry, nationality, marital or domestic partnership or civil union status, sex, pregnancy, gender identity or expression, disability status, liability for military service, protected veteran status, affectional or sexual orientation, atypical cellular or blood trait, genetic information (including the refusal to submit to genetic testing), or any other category protected by law. As an institution, we value diversity of background and opinion, and prohibit discrimination or harassment on the basis of any legally protected class in the areas of hiring, recruitment, promotion, transfer, demotion, training, compensation, pay, fringe benefits, layoff, termination or any other terms and conditions of employment. For additional information please see the Non-Discrimination Statement at the following web address: http://uhr.rutgers.edu/non-discrimination-statement