Student AV Technician
Job Description
Position Number:
02070708Title:
Student AV TechnicianFunctional Title:
Student AV TechnicianCategory Status:
14-Student Hourly, UGApplicant Search Category:
StudentUnit:
BMGT-IT SmithCampus/College Information:
Background Checks
Offers of employment are contingent on completion of a background check. Information reported by the background check will not automatically disqualify you from employment.
Vaccine Protocol
The University of Maryland has made the safety of our students, faculty and staff, and our surrounding communities a top priority. As part of that commitment, the University requires that students, faculty, and staff on the UMD campus be vaccinated against COVID-19. As a prospective and/or a new employee at UMD, you will be required to comply with the University’s vaccination protocol. Proof of full vaccination will be required before the start of employment in order to work at any University of Maryland location. Prospective or new employees may seek a medical or religious exemption to the vaccination requirement at return.umd.edu and must have an approved exemption prior to the start of their employment. Failure to provide proof of vaccination or to obtain approval for a medical or religious exemption will result in the offer of employment being rescinded.
Position Summary/Purpose of Position:
- Provide onsite and virtual technical support to the Faculty, Staff, and Students to include; all AV (Audio Visual) systems; proactively monitor technical aspects of classroom and computer lab activity and WEPA printing.
- Provide incident management (ticket system) which includes accurate and timely processing of incidents, problems, inquiries, change, and service requests; provide technical support and setup of special events held at College Park.
- Support of faculty, staff, and students on-site.
Minimum Qualifications:
- Must be current University of Maryland Undergraduate or Graduate student.
- 3 – 5 years of technical related experience.
- Knowledge and experience with laptop/desktop connectivity and interfacing.
- Ability to support, identify, and troubleshoot general problems with IT/AV hardware.
- Knowledge of Windows/Mac OS, web browsers, productivity applications (MS Office), and Active Directory.
- A general understanding of networks, authentication, application packaging, and imaging.
- Knowledge of web conferencing applications such as Zoom, WebEx, and Google Meets.
- Must possess positive attitude, willingness to learn and proactively seek continuous quality improvement of services.
- Ability to navigate and engage multiple stakeholders to obtain optimal customer service results.
- Ability to work with deans, University and visiting faculty, students, and staff.
- Excellent communication skills.
Posting Date:
07/08/2022Open Until Filled
YesBest Consideration Date
08/01/2022Diversity Statement:
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