Job Description

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Position Summary/Purpose of Position:

• Serve as front-line support staff for opening & closing the Smith School facilities; a customer service representative for all services associated with daily operations for the Robert H. Smith School of Business offered through the Smith Service & Support Center, including, but not limited to, answering phones, responding to and assisting with requests in the ticketing system, directing customers & visitors, accepting deliveries & mail, responding to maintenance and repair issues with all venues.
• Assist staff with updating and maintaining department webpages, standard operating procedures (SOPs), databases, forms and resources as requested or needed.
• Complete and submit daily opening and closing reports for all venues as needed or requested.
• Provide office coverage and support as needed or requested for meetings/training or staff is out of the office.
• Assist with furniture moves/set-ups, equipment inventory, building maintenance and heavy lifting
• Assist with designing and circulating department signs, posters, publications and all marketing materials.
• Assist with program and event attendee registration, preparing event materials including agendas, name badges, signage, setting up for events, monitoring catering and other vendors, monitoring event breakdown
• Assist with developing and distributing tools to assess and evaluate facilities and services
• Assume primary responsibility for department projects for automation including but not limited to the ticketing system, keys, alarm systems, floor plans, inventory, databases, phones, and data jacks.
• Assume other responsibilities as assigned by department staff.
• Ability to work in Smith School and/or UMD programs and applications including but not limited to: ServiceNow-Smith Ticketing System, Online Work Tickets, Request & Order systems for Facilities Management Customer Response Center (FM), Building Security Services (BSS), Event Management System (EMS)-Smith Reservation System, Cvent, Asana, UMD Directory, Shell Shop-UMD Office Supply Ordering System, etc.

Minimum Qualifications:

• At least 6 to 12 months of customer service experience in a fast-paced environment with diverse populations.
• Experience with MS Office Applications (word, excel & PowerPoint, etc.), Web Page design & maintenance, graphic design experience and be a quick learner for all software programs used by the department.

• Basic computer skill set to include but not limited to PC/MAC experience, email, surfing the web, Microsoft Office (Word, Excel, PowerPoint, etc.) Google (Email, Docs, Sheets, Slides, Forms)
• Dedicated and driven professional who demonstrates strong interpersonal, oral, and written communication skills, as well as energy, vision, and charisma.
• Possess knowledge, experience, education, and skills to assist with being successful in the position
• Demonstrated ability to perform the essential functions of the position.
• Organized, analytical, and detailed-oriented and capable of performing under a variety of requirements and deadlines.
• Ability to exercise authority and good judgment in the absence of or in conjunction with the Director and/or Smith Service & Support Center staff for the Smith School in a variety of situations, demonstrating exceptional leadership characteristics and interpersonal skills.
• Ability to work both independently and as a part of a team environment performing all essential job functions accurately and efficiently with minimal direct supervision, while also cooperating/collaborating with staff at all levels as a member of the Smith community.
• A strong sense of personal and professional integrity and the ability to exercise tact, and diplomacy.
• Ability to represent the Smith Service & Support Center effectively in situations of significant importance to the present and future successes of the Smith School.

• Must be available to work a minimum of 4-8 hours per week and 4-8 hours per weekend (rotation). A minimum of 10 hours with the option to work at least 20 hours per week.

Preferences:

Additional Information:

• 80% of the job responsibilities will be for the daily operations of Smith School facilities including opening & closing building & office, facility & customer service support, addressing repair & facility maintenance issues, furniture moves and event set-ups, scheduling, event preparation and support, equipment inventory, moderate to heavy lifting, minor repairs
• 20% of the job responsibilities will be for special projects assigned by the Smith Service & Support Center team members.

• Our facilities and offices are open year-round, seven days a week except for university breaks, holidays or closings.
• Opportunities to work at the Smith School venues in Baltimore, MD, College Park, MD, and Washington, DC.
• The position requires scheduling for early mornings, evenings, and weekends.

Posting Date:

Open Until Filled

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