IT General Assistant
Job Description
Position Number:
11170511Title:
IT General AssistantFunctional Title:
IT General AssistantCategory Status:
34-Exempt Contingent Category 1Applicant Search Category:
StaffUnit:
BMGT-IT SmithCampus/College Information:
Founded in 1856, University of Maryland, College Park is the state’s flagship institution. Our 1,250-acre College Park campus is just minutes away from Washington, D.C., and the nexus of the nation’s legislative, executive, and judicial centers of power. This unique proximity to business and technology leaders, federal departments and agencies, and a myriad of research entities, embassies, think tanks, cultural centers, and non-profit organizations is simply unparalleled. Synergistic opportunities for our faculty and students abound and are virtually limitless in the nation’s capital and surrounding areas. The University is committed to attracting and retaining outstanding and diverse faculty and staff that will enhance our stature of preeminence in our three missions of teaching, scholarship, and full engagement in our community, the state of Maryland, and in the world.
Background Checks
Offers of employment are contingent on completion of a background check. Information reported by the background check will not automatically disqualify you from employment.
Position Summary/Purpose of Position:
The IT General Assistant will be responsible for the following:
- Delivering technology support services to customers (internal and external customers).
- Resolve complex everyday service requests relating to PC hardware/software problems.
- Document customer problems in the Help Desk System, troubleshooting and escalation of problem to appropriate staff if unable to resolve them.
- Assist and follow up on customer inquiries.
- Perform customer computer hardware and software installations.
- Maintain work schedule to include communicating when unable to adhere to scheduled Smith IT hours of operation.
- Responsible for satisfying customer and departmental expectations through effective communication and performance.
- Perform other project-related duties incidental to the work described herein.
Specific responsibilities include, but are not limited to:
- Classroom hardware/software performance checks
- Software installation and support
- Knowledge of Microsoft Windows 10 and Microsoft Office 365
- Resolution of all hardware and software issues
- Remote connectivity support – LogMeIn Rescue
- Support and troubleshooting of Active Directory, ServiceNow Ticketing, Networking, and other applications.
- Printer troubleshooting and maintenance
Minimum Qualifications:
Experience:
3-5 years of technical-related experience are required.
3-5 years of technical-related experience are required.
Knowledge, Skills, and Abilities:
- Knowledge and experience with computer technologies, including laptop/desktop connectivity and interfacing, video conferencing, and teleconferencing.
- Ability to support, identify, and troubleshoot general problems with IT hardware.
- Knowledge of Windows/Mac OS, web browsers, productivity applications, and Active Directory.
- A general understanding of networks, authentication, and application packaging and imaging.
- Must possess a positive attitude, willingness to learn, and proactively seek continuous quality improvement of services.
- Ability to navigate and engage multiple stakeholders for optimal customer service results.
- Ability to work with deans, University and visiting faculty, students, and staff. Excellent communication skills are necessary.
Preferences:
Preferences:
Bachelor’s degree preferred
Bachelor’s degree preferred
Posting Date:
05/11/2023Open Until Filled
YesBest Consideration Date
06/01/2023Diversity Statement:
The University of Maryland, College Park, an equal opportunity/affirmative action employer, complies with all applicable federal and state laws and regulations regarding nondiscrimination and affirmative action; all qualified applicants will receive consideration for employment. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, religion, sex, national origin, physical or mental disability, protected veteran status, age, gender identity or expression, sexual orientation, creed, marital status, political affiliation, personal appearance, or on the basis of rights secured by the First Amendment, in all aspects of employment, educational programs and activities, and admissions.
Women, minorities, LGBTQ+, veterans, and people with disabilities are encouraged to apply.
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