Job Description

 

POSITION SUMMARY:

Oversees the development and operations of memberships and association-wide aquatics programs and implements high quality programs. Recruits, trains and supports assigned staff.

OUR CULTURE:

Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day. We are welcoming: we are open to all. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We are nurturing: we support you in your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you.

ESSENTIAL JOB FUNCTIONS (AT LEAST 10% OF TIME):

1. Recruit, hire, train, supervise, support, schedule, evaluate & develop staff, complying with applicable best practices, policies, laws, and regulations.

2. Provide guidance and leadership to staff to achieve high standards of quality in programs and member service, internally and externally through community partnerships.

3. Develop, implement, and manage operating plans to promote program and membership growth for the YMCA. Execute retention strategies to ensure that members and program participants connect with one another and connect with the YMCA.

4. Develop and ensure supervision of aquatic and healthy living related programming to meet YMCA objectives.

5. Conduct regular program audits to ensure best practices recommendations and program standards are met. Ensure all related safety and risk management best practices recommendations and procedures are followed. Assure compliance with state and local regulations.

6. Ensure proper supervision of all non-YMCA owned pools and waterfronts.

7. Provide leadership to ongoing communications between departments in support of membership desk operations.

8. Ensure proper implementation of front desk procedures with staff regarding software and transaction updates.

9. Provide data and reports as required. Analyze, create, and implement sales, service, and retention strategies.

10. Work collaboratively with Facilities department and appropriate vendors to ensure proper maintenance of pools and wellness equipment.

11. Develop, manage, and control assigned department budgets. Work with the finance departments on collections of program fees. Coordinate with the finance office on financial transactions.

12. Coordinate program guide and program related marketing information in partnership with the Association Marketing & Communications Director.

ADDITIONAL JOB FUNCTIONS (LESS THAN 10% OF TIME):

13. Respond to all member and community inquiries and complaints in a timely manner.

14. Coordinate programmatic special events and activities.

15. Assist with grant development and related expenditure tracking and reporting.

The Job Functions listed above are intended to describe the nature and level of work performed by a person in this position. They are not to be construed as an exhaustive list of all duties that may be performed in such a position.

LEADERSHIP COMPETENCIES:

Collaboration: Creates sustainable relationships within the Y and with other organizations in service to the community

Critical Thinking & Decision Making: Makes informed decisions based on logic, data, and sound judgment.

Program/Project Management: Ensures program or project goals are met and intended impact occurs.

Developing Self & Others: Develops self and supports others (e.g., staff, volunteers, members, program participants), both formally and informally, to achieve their highest potential.

Emotional Maturity: Demonstrates ability to understand and manage emotions effectively in all situations.

MINIMUM JOB REQUIREMENTS:

Education and Experience:

Bachelor's degree in human services, social services, recreation, business or equivalent. Four or more years of program management experience, preferably in a YMCA or other not-for-profit agency.

Certifications, Licensures, and Registrations: Valid Driver’s license. Certified Pool Operator (CPO) or “POOL” license within 120 days of employment. Certifications: Lifeguard, CPR, First Aid, AED, and lifeguard and swim instruction trainer. YMCA Team Leader or Multi-team/Branch Leader certification preferred.

PHYSICAL DEMANDS, MENTAL EFFORT, AND WORKING CONDITIONS:

The physical and mental effort demands described here are representative of those that must be met by an individual to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Job Type: Full-time

Pay: $58,000.00 - $72,000.00 per year

Benefits:

• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Retirement plan

Work Location: In person

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