Student Success Coach

Florida Gateway College

Job Description

Student Success Coach


SALARY: $40,000.00 Annually

JOB TYPE: Full-time

DIVISION: Vice President, Enrollment Management and Student Affairs

OPENING DATE: 08/25/2023

CLOSING DATE: 9/8/2023 11:59 PM Eastern

JOB NUMBER: 202300007

The Student Success Coach will engage, orient, support and track First Time in College FGC students to be successful by cultivating habits that will result in academic success. This is a highly structured supportive position involving one-on-one Student success coaching by multiple methods including in-person, by telephone (voice and/or text), and email. Success coaches motivate students toward their academic goals by providing structure, support, feedback, and referrals while tracking and documenting student progress. College success and persistence to graduation is dependent on a variety of factors including time management and organization, finances, study strategies/habits, health and wellness, school/work/life balance, and campus involvement. Success coaches will collaborate inter-departmentally with instructors and other college departments to ensure success of students, increase student retention, and persistence to graduation. An important part of the Success Coach position is to stay current on research involving models of student success and retention and attend meetings with community and college groups as needed. He/she should have the ability to work a flexible schedule that could include evenings.

Examples of Duties:
(Note: The following examples of work as listed in this job descriptions are not necessarily descriptive of any one position in the classification. The omission of specific statements does not preclude management from assigning specific duties not listed herein if such duties are a logical assignment to the position.)

  • Assist in management of overall FGC first time in college students
  • Assist graduating high school students in transition to FGC
  • Frequent and continuous contact with FTIC students
  • Manage FTIC mentoring program for students as needed
  • Attend Student Success meetings
  • Complete required reports from local, state, and/or federal sources in a timely manner
  • Maintain an ongoing database of participants in FGC Student Success including the college status of students and/or reason for termination or dropping out
  • Track FGC students and maintain ongoing database of participants for their college status and work to retain FGC students and support them to graduation.

(These essential job functions are not to be construed as a complete statement of all duties performed. Employees will be required to perform other job-related marginal duties as required.)


Minimum Qualifications

  • Highly developed skills in interpersonal relations and communication both orally and written.
  • Strong interest in mentoring and motivating others
  • Ability to manage multiple projects and objectives simultaneously.
  • Highly developed computer skills.
  • Proficient use of Microsoft Word, PowerPoint, Word, Access, and Outlook. Knowledge of the following is also a plus: Canvas, MyMathLab, Hawkes Learning Systems, Library Databases, Banner or other student database, and on-line tutoring systems.

Bachelor’s Degree in Student Development, Counseling, Psychology, Education, or related fields. Special consideration will be given to applicants with a Masters or Certificate in a related area. Good working knowledge of Microsoft Word, Excel, PowerPoint, or similar software programs desirable. Experience working with youth and volunteers preferred.

Experience with community college or non-traditional students, academic advisement and career counseling. Experience with Florida state rules and regulations to work with faculty and outside community leaders and to plan, organize, and attend to details on all paperwork. Ability to manage multiple projects and objective simultaneously.

Supplemental Information:
Florida Gateway College does not discriminate in education or employment related decisions on the basis of race, color, ethnicity, national origin, gender, religion, disability, age, marital status, genetic information, sexual orientation, pregnancy, or any other legally protected status in accordance with the law. The equity officer is Cassie Buckles, Executive Director of Human Resources, Building 001, Room 116, 149 SE College Place, Lake City, FL 32025, and may be reached at or (386) 754-4313.

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