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IT Client Support Manager I
Job Description
Posting Details
Position Information
| Job Title | IT Client Support Manager I |
|---|---|
| Position Number | 500433 |
| Vacancy Open to | All Candidates |
| Department | AAH REDE Office of Research Admin |
| Department Homepage | https://rede.ecu.edu/ |
| Advertising Department | RESEARCH, ECONOMIC DEVELOPMENT AND ENGAGEMENT |
| Division | Academic Affairs |
| Classification Title | IT Client Support Manager I |
| Working Title | IT Client Support Manager I |
| Number of Vacancies | 1 |
| Full Time Equivalent (FTE) | 1.0 |
| Full Time or Part Time | Full Time |
| Recruitment Range | $60,134 - $78,175 |
| Position Location (City) | Greenville |
| Position Type | Non-Faculty |
| Job Category | Non-Faculty Information Technology |
| Organizational Unit Overview | The Office of Research, Economic Development and Engagement (REDE) is responsible for research policy and integrity, research administration and sponsored project contract negotiations across ECU and it leads economic and community engagement initiatives including partnerships with public sector agencies, industry, military, and other organizations in pursuit of scholarly activities, economic development, and community engagement. The Office directs new intellectual enterprises, including technology transfer. REDE is responsible for the following units under its umbrella: Office of Engaged Research, Office of Continuing and Professional Education, the Institutional Animal Care and Use Committee, Office of Human Subjects Protections, Office of Licensing and Commercialization, Office of National Security and Industry Initiatives, Office of Postdoctoral Affairs, Office of Regional Development, Office of Research Administration, Office of Research Development, Office of Research Integrity and Compliance, Office of Undergraduate Research, the Small Business and Technology Development Center and Compliance Monitoring and Strategic Initiatives. |
| Job Duties | The primary purpose of this position is to provide data management and analysis for Research, Economic Development and Engagement (REDE). This position will be responsible for managing the relationship between the business and the customer/user by creating and maintaining databases, creating and maintaining research dashboards and applications, and providing data in the form of ecuBIC Reports and other ad hoc reporting as requested. Additionally, this position will assist in training and help inquiries associated with the electronic systems managed by the REDE Data Team. Duties include but are not limited to:
Data Analysis – 50%
Application Management – 25%
Process Testing and Improvement – 25%
Contingent upon availability of funds |
| Minimum Education/Experience | Bachelor’s degree or equivalent combination of education and experience. |
| License or Certification Required by Statute or Regulation | None |
| Preferred Experience, Skills, Training/Education | Master’s degree in a relevant field of study, minimum of 2 years’ experience working in analysis, design, and development of database solutions, demonstrated proficiency utilizing SQL, Python, PowerBI, Tableau, demonstrated experience in handling large data sets and relational databases, data management and developing data management strategies, experience with managing tasks, responsibilities and priorities autonomously, proven analytical and problem-solving abilities, strong customer service orientation, ability to work in high-pressure situations, excellent attention to detail, technical experience working with designing, building, installing, configuring, and supporting databases, ability to translate data findings into non-technical terms, high level written and verbal communication skills, high level customer service skills, proven success in a collaborative, team-oriented environment, analytical and problem-solving skills. |
| Special Instructions to Applicant | East Carolina University requires applicants to submit a candidate profile online in order to be considered for the position. Candidates must also submit a cover letter, resume, and a list of three references, including contact information, online. 2-3 original letters of reference are required for employment. Please be aware that if selected as a candidate of choice, an automatic e-mail will be sent to the individuals entered by the applicant in the References section in the PeopleAdmin applicant tracking system. Letters of reference submitted via the PeopleAdmin applicant tracking system will be verified and considered towards meeting this requirement. Applicants must be currently authorized to work in the United States on a full-time basis. |
| Additional Instructions to Applicant | In order to be considered for this position, applicants must complete a candidate profile online via the PeopleAdmin system and submit any requested documents. Additionally, applicants that possess the preferred education and experience must also possess the minimum education/experience, if applicable. |
| Job Open Date | 08/29/2023 |
| Open Until Filled | Yes |
| Job Close Date - Positions will be posted until 11:59 p.m. EST on this date. If no closing date is indicated, the position may close at any time after the initial screening date. | |
| Initial Screening Begins | 09/12/2023 |
| Rank Level | |
| Quick Link for Direct Access to Posting | https://ecu.peopleadmin.com/postings/64983 |
| AA/EOE | East Carolina University is an equal opportunity and affirmative action employer and seeks to create an environment that fosters the recruitment and retention of a more diverse student body, faculty, staff and administration. We encourage qualified applicants from women, minorities, veterans, individuals with a disability, and historically underrepresented groups. All qualified applicants will receive consideration for employment without regard to their race/ethnicity, color, genetic information, national origin, religion, sex, sexual orientation, gender identity, age, disability, political affiliation, or veteran status. Individuals requesting accommodation under the Americans with Disabilities Act Amendments Act (ADAAA) should contact the Department of Human Resources at (252) 737-1018 (Voice/TTY) or ADA-Coordinator@ecu.edu . |
| Eligibility for Employment | Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. ECU participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. |
| Office of Human Resources Contact Information | If you experience any problems accessing the system or have questions about the application process, please contact the Office of Human Resources at (252) 328-9847 or toll free at 1-866-489-1740 or send an email to employment@ecu.edu. Our office is available to provide assistance Monday-Friday from 8:00-5:00 EST. |
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