Posted: 28-Jul-23

Location: Boston, Massachusetts

Type: Full-time

Salary: Open

Categories:

Internal Number: 4437676

Associate Director Operations and Student Services
About the Opportunity
Position Summary:
Reporting to the Associate Director for the PhD Programming / PhD Network, the Associate Director of Operations and Student Services has primary responsibility of implementing all operations and processes associated with PhD students and Postdoctoral Research Associates. The PhD Network is a strategic and student-centered organization that envisions and develops distinctive offerings for PhD students and postdoctoral research associates. The Network provides niche student service functions for new and emerging opportunities for PhD students and Postdocs, including graduate certificates, a university - level interdisciplinary PhD, fellowship recipients and Experiential PhD. The Network interfaces with the Graduate Student Government, academic colleges and the academic backbone infrastructure including the registrar, office of global services, enrollment management, and student financial services. Operations includes creating and maintaining an annual calendar or activities and project management that includes oversight, progress assessment, implementation and revision of processes related to PhD education and PhD Network activities; liaison with graduate representatives across campus regarding PhD and postdoctoral research associate matters; and review and recommendation related to PhD student policies. This role includes process design, implementation and overarching guidance and oversight through partnership with colleagues within the Office of the Provost and units across campus that support graduate students.
Qualifications:
The position requires the ability to lead with influence, collaborate with colleagues from different disciplines and functions, a systems perspective, critical thinking, attention to detail, excellent communication (verbal and written) skills, a data driven approach to decision making and an enthusiasm to learn new technology. Applicant must be self-motivated, anticipate problems and demonstrate significant independent judgment - must be able to take initiative and follow through on tasks independently. Demonstrated record of leadership, collaboration, establishment of effective processes, commitment to process and self-improvement, and integrity along with a passion to support the graduate education mission. Computer skills are essential along with thirst to learn new tools and methods. Commonly used software packages include the Microsoft packages, Adobe suite, SharePoint, WordPress, MailChimp, database tools and enterprise systems such as Banner, Salesforce, Tableau, SharePoint and Smartsheet. Master's degree required. Minimum of 5 years of experience in higher education with specific experience with PhD students, postdoctoral research associates, project management, programming, operations, and collaborative environments.
Responsibilities:
Assist Leadership with Planning and Strategic Operational Alignment: (20%)