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Director, Office of Student Life & Conduct

Grand Rapids Community College

Job Description

Director, Office of Student Life & Conduct

Job ID 1548
July 21, 2023

Department: Student Life

Employee Group: Meet & Confer

Schedule: 40 hours/52 weeks, Exempt

Compensation: $82,000/year

Benefits: Generous Benefit Package; Full Time

Reports to: Associate Dean, Persistence & Completion

Posting Closes: August 21, 2023


The Director is a member of the leadership team for the division of Student Success. This position provides
oversight of the Office of Student Life and Conduct and Campus Dining. The department serves the college and
students in several ways. These include front desk services/sales (Raider Cards, bus passes, movie tickets, etc.),
coordinating all major student events, oversight of campus student clubs/organizations, oversight of the food
pantry and resources to address student basic needs insecurity, dining services, prevention and awareness
training for students, and enforcement of the Student Code of Conduct and Behavioral Intervention Team. The
Director holds major responsibilities in leading these areas and ensuring overall productive operations of these
duties and services.


  •  Supervise the Student Life and Conduct staff, including four full-time staff members, a contingent
    employee, and student staff.
  • Provide leadership and administration for student conduct and a wide range of student activities that
    promote student growth, involvement in learning and engagement in campus life.
  • Serve as Budget Control Officer, including monitoring and oversight for 11 departmental budgets and
    allocations and approximately 40 student organization budgets and allocations funded by the Student
    Activities Fee.
  • Ensure compliance with Federal regulations and GRCC policies and procedures as they relate to student
    conduct, student activities, fundraising organization and sponsored events.
  • Coordinate and maintain the regular revisions for printed and online materials for student life, student
    conduct and the student complaint process.
  • Coordinate with staff the development of annual goals and objectives for the office related to mission,
    values and the GRCC Strategic Plan.
  • Develop partnership and collaborative relationships with departments across campus to increase
    student involvement and develop inclusive programming initiatives.
  • Maintain and identify resources that reduce the impact of student basic needs insecurities.
  • Collaboratively initiate and implement outreach and educational programs to educate students, faculty
    and staff on student rights and responsibilities including supporting college processes.
  • Develop and implement an on-going marketing campaign for student life and student conduct and its
    programs and services.
  • Design and administer data collection surveys and other assessment tools necessary to effectively lead
    Program Review for the office.
  • Coordinate and maintain technology needs for the office.
  • Administer the day-to-day process by which the College responds to reported student conduct concerns
    and violations.
  • Conduct student conduct investigations, maintain appropriate records, monitor sanctions and follow-up
    with complainants when necessary.
  • Prepare, document and maintain code of conduct files and correspondence for concerns, investigations
    and code of conduct action follow-up.
  • Provide co-advisement to Student Government, the student governing organization in the planning,
    organizing, implementing and evaluation of activities for the GRCC student body.
  • Provide assistance to student organizations and/or individual students in organization development,
    program planning, and leadership development opportunities.
  • Collaborate with the Cares Network team and support behavior related Early Alert and referral issues.
  • Serve as chair of the Behavioral Intervention Team, providing team oversight, meeting management,
    case tracking and response as needed.
  • Maintain contact with faculty and staff members regarding students who have been referred to conduct
    or BIT by tracking notes in Advocate and following up in person by email or phone.
  • Responsible for communicating appropriate summaries and information to college officials regarding
    student conduct and student life.
  • Review student conduct and student life administrative policies and procedures and make
    recommended changes as appropriate.
  • Coordinate the complaint management response system including tracking trends, data collection,
    measuring effectiveness and reporting.
  • Oversee contract negotiations for Student Life sponsored performances, student organization service
    providers, and fundraising requests.
  • Oversee campus food service contracts including the Raider Grille and Quiet Café
  • Oversee the management of special campus events including Leadership Recognitions, Finals Relaxer,
    and Welcoming Activities.
  • Oversee the management of the Raider Card System for students and staff.
  • With support of the GRCC Communications team, lead the development and production of
    departmental webpages.
  • Oversee development, coordination, and delivery of training to the student body regarding prevention
    and awareness of sexual violence and drugs and alcohol.
  • Promote student involvement in out-of-class student learning opportunities through partnerships with
    faculty and academic programs that generate meaningful learning and student development
  • Promote student wellness and recreation through initiatives that include intramural and student
    recreation activities, and events that promote healthy physical, emotional and social wellness
  • Facilitate the development of new programming initiatives and or changes that are responsive to the
    needs and interest of the student population.
  • Identify and access both campus and community resources when needed to advocate in the best
    interest of students and their continued success.
  • Assist in the coordination and management of the annual Commencement, with primary oversight of
    student participation and line up.
  • Provide support to Grad Fest by coordinating Student Life related tables for the event (such as check-in,
    ticket distribution, Phi Theta Kappa medallion sales, and commencement related details/information.)
  • Serve on college committees, teams and community projects as appropriate and requested.
  • Persons in this role are identified as a Campus Security Authority (CSA). CSA's will be trained and
    responsible for reporting Clery Reportable Crimes to Campus Police as required by the Clery Act.
  • Other duties as assigned.
  • Regular attendance during normal scheduled hours is required. Being present is essential for serving
    campus community members and performing the essential functions of this position.


  • Provide general support to all Student Life office functions and events.
  • Serve on the Strategic Leadership, Ethics and Compliance Team.
  • Serve as the designee for the Dean of Student Success and Associate Dean of Student Success,
    Persistence & Completion when needed for events or meetings.
  • Assist with Student Life counter services including duties related to opening and closing the office.

Education Credentials

  • Master’s degree in Student Affairs or related field, required

Work Experience

  • A minimum of 5 years, full-time professional experience in higher education, preferably with experience
    in student conduct and coordinating student activities or college student affairs.


  • Critical thinking, using logic and reasoning to identify solutions, conclusions or approaches to problems.
  • Active listening, giving full attention to what other people are saying, taking time to understand the
    points being made, asking questions as appropriate and not interruption at inappropriate times.
  • Communication, effective written and verbal communication skills
  • Leadership, looking at the larger picture of the institution and applying knowledge, skills and abilities to
    move forward departmental initiatives.
  • Conflict management & resolution, handling difficult and sensitive situations in a thoughtful and
    consistent manner.

Physical Demands

  • The position requires long periods of sitting, standing, reading and writing, listening and speaking.
  • Ability to lift equipment and furnishings to support major campus events (20-30 pounds).
  • Noise level is usually moderate, though at certain events can be loud/very loud.

Mental Demands

  • Understanding of student assessment tools, data collection, as well as procedures for tracking student
    and service satisfaction.
  • Excellent interpersonal skills including oral and written communication.
  • Demonstrated ability in planning, marketing, and implementing complex programs and projects.
  • Demonstrated ability in working with a broad range of activities, leadership development models and
    the development of new programs/services.
  • High level of energy, creativity, enthusiasm and motivation.
  • Commitment to continuous quality efforts – both organizationally and individually
  • Proven problem solving, mediation, and decision-making skills.
  • Ability to work collaboratively and be a team player.
  • Experience in budget planning and monitoring.
  • Ability to perform functions of the job efficiently and effectively in stressful situations.
  • Demonstrated ability to work and communicate effectively with a diverse student body, staff and
    members of the larger community.
  • Possess the personality and enthusiasm to work with students, college staff and general public.
  • Proficient in software applications including Microsoft Office (MS Word, Excel, Publisher, Power Point),
    and Google Suite.
  • Ability to acquire operational knowledge of campus technologies. Including but not limited to
    PeopleSoft, EAB Navigate, and Advocate
  • Ability to take initiative, to follow through, and effectively manage multiple projects in a timely
  • Possess excellent proofreading and editing skills.
  • Excellent public relations and customer service skills.
  • Ability to handle confidential material judiciously.

Working Conditions

  • GRCC will comply with any mandated health and safety requirements. Compliance information is
    available on our policies website.
  • Primarily office/desk work.
  • Position requires ability to stand/walk for long periods of time during major events.
  • Some travel to the regional campus locations may be required.
  • Some nights and weekends required.
  • Ability to have a flexible schedule to accommodate early morning, late evening and/or weekend


GRCC is only accepting online applications for this position at Submit a cover letter
and resume. The opportunity to apply for this position will close at the end of the day on the close date
referenced at the top of this job posting. Individuals with diverse backgrounds are encouraged to apply. Grand
Rapids Community College is an equal opportunity employer. Visa sponsorship is not available.


GRCC uses an Evidence Based Selection Process, where we make data driven hiring decisions to help mitigate
bias throughout the hiring process. As part of this process, candidates will participate in assessments (cognitive
and behavioral), reference checks and interviews.


Grand Rapids Community College creates an inclusive learning and working environment that recognizes the
value and dignity of each person. It is the policy and practice of GRCC to provide equal educational and
employment opportunities regardless of age, race, color, religion, marital status, sex/gender, pregnancy, sexual
orientation, gender identity, gender expression, height, weight, national origin, disability, political affiliation,
familial status, veteran status or genetics in all programs, activities, services, employment and advancement
including admissions to, access to, treatment in, or compensation in employment as required by state and
federal law. GRCC is committed to reviewing all aspects of GRCC programs, activities, services and employment,
including recruitment, selection, retention and promotion to identify and eliminate barriers in order to prevent
discrimination on the basis of the listed protected characteristics. The college will not tolerate any form of
retaliation against any person for bringing charges of discrimination or participating in an investigation. Further
information may be obtained from the EEO Office or the Office of General Counsel, 143 Bostwick Avenue NE,
Grand Rapids, MI 49503-3295.

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