Specialist, Student Support

Austin Community College District

Job Description

Specialist, Student Support


Job Location : Round Rock Campus

Job Type : Full Time

Job Req ID : R-4535


If you are a current Austin Community College employee, please click this link to apply through your Workday account.

Austin Community College is a public two-year institution that serves a diverse population of approximately 41,000 credit students each Fall and Spring semester.  We embrace our identity as a community college, as reflected in our mission statement.  We promote student success and community development by providing affordable access, through traditional and distance learning modes, to higher education and workforce training, including appropriate applied baccalaureate degrees, in our service area.
As a community college committed to our mission, we seek to recruit and retain a workforce that:

  • Reflects the diversity of our community

  • Values intellectual curiosity and innovative teaching

  • Is attracted by the college's mission to promote equitable access to educational opportunities

  • Cares about student success and collaborates on strategies to facilitate success for under-represented populations

  • Welcomes difference and models respectful interaction with others

  • Engages with the community both within and outside of ACC


Commitment to Equity and Inclusion

ACC is committed to the ongoing systemic changes needed to ensure the increased recruitment, inclusion, retention, and completion of historically underserved and underrepresented populations. Through continual strategic community engagement and professional development of administrators, faculty, staff, and students, the college demonstrates its dedication to fostering a culture and climate for equitable outcomes.

ACC is proud to serve a diverse student body as an open-access and low-cost institution. Dedicated faculty members are excellent professors who help students achieve their educational goals and are sensitive to our students' diverse cultures and socio-economic backgrounds. In 2017 our faculty adopted a Statement of ACC Faculty Values. This Statement affirms that ACC's faculty members value collaboration, service, agency, scholarship, inclusion, and teaching, all of which attest to our commitment to equity, diversity, and inclusion at the heart of our mission.


Job Posting Title:

Specialist, Student Support


Job Description Summary:

This position will be responsible for some specific programming but not limited to ACCelerator student outreach, district-wide resource navigation, registration assistance, scholarship application assistance, ACCelerator persistence, retention programs, and others as identified to support student success.


Job Description:

Description of Duties and Tasks 
1. Supports strategic student program initiatives and projects designed to promote student success district-wide and in the ACCelerators.  
2. Serves as first contact with students and district and community partners in assigned ACCelerator location. Meets and greets students, provides information about programs and events, promotes and assists student involvement in programs and activities.
3. Refers students to appropriate resources (i.e., tutoring, advising, counseling, Student Life, Library Services, etc.). 
4. Assists with student outreach and engagement efforts as assigned.
Contacts students by phone, text and email in support of outreach and retention efforts. Tracks and maintains student contact logs.
5. Participates in district-wide and campus events supporting student enrollment, registration, and college resource awareness.  
6. Creates, coordinates, and delivers workshops, presentations, and specialized materials aimed at informing students about the ACCelerators, ACC student resources, and services for student success. 
7. Develops and maintains collaborative relationships with other Austin Community College (ACC) departments, faculty, staff, students, visitors, and campus groups.
8. Updates and maintains appropriate records and databases, follow-up systems for prospective, current, and former students.  Works to encourage student retention and persistence.
9. Position may require working remotely, in a virtual environment, or/at a campus-based location.  
10. May travel within the ACC serving district for meetings, events, training, and campus coverage as needed.

Must possess required knowledge and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.
* Effectively using interpersonal and communications skills 
* Positive Customer Service techniques and practices
* Office procedures and practices
* Planning and organizing events
* Presentation principles
* Scholarship and stipend policies and practices
* Student engagement and retention techniques


* Working collaboratively, as well as independently.
* Maintaining an established work schedule.
* Effectively using interpersonal and communication skills, including tact and diplomacy.
* Effectively using organizational and planning skills with attention to detail and follow-through.
* Establishing and maintaining effective working relationships.
* Maintaining confidentiality of work-related information and materials.
* Effectively working with a diverse and multicultural student body.
* Writing professional level correspondence.

Technology Skills 
* Use a variety of spreadsheet, word processing, database, and presentation software.

Required Work Experience 
* Two years related work experience.

Required Education 
* Bachelor's degree.

Special Requirements 
* A criminal background check may be conducted if this position requires public school visitations.
* Valid Texas Driver's License and reliable transportation may be required if position will involve travel between ACC campuses.

Physical Requirements
* Work is performed in a standard office or similar environment.
* Subject to standing, walking, sitting, bending, reaching, pushing, and pulling.
* Occasional lifting of objects up to 10 pounds.



  • Work safely and follow safety rules. Report unsafe working conditions and behavior. Take reasonable and prudent actions to prevent others from engaging in unsafe practices.


Salary Range

$44,817 - $56,021



Number of Openings:



Job Posting Close Date:

August 1, 2023

Clery Act

As required by the US Department of Education, employees are required to report violations under Title IX and, under the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act), select individuals are required to report crimes. If this position is identified as a Campus Security Authority (Clery Act), you will be notified, trained, and provided resources for reporting.



The above description is an overview of the job. It is not intended to be an all-inclusive list of duties and responsibilities of the job, nor is it an all-inclusive list of the skills and abilities required to do the job. Duties and responsibilities may change with business needs. ACC reserves the right to add, change, amend, or delete portions of this job description at any time, with or without notice. Employees may be required to perform other duties as requested, directed, or assigned. In addition, reasonable accommodations may be made by ACC at its discretion to enable individuals with disabilities to perform essential functions of the job.

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