Job Description

 

Family Eldercare

Family Eldercare is committed to a culture of diversity, equity, and inclusion. We strongly encourage people of color, LGBTQIA2+, individuals with disabilities, parents, caregivers, and veterans to apply. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status or any other characteristic protected by law.

Service Coordinator

Job Descript ion

Program: Housing & Community Services Reports to: Service Coordination Manager

Job Location: North Loop Apartments Posit ion Status: Full- time Part - time
PRN

FLSA Classification : Exempt Non- exempt Salary Range: $25.52- 26.25/ hour

Responsible for the service management function for older adult residents, adults with disabilities, and families within assigned facilities. Essential duties include information and referral, benefit s enrollment , housing stability services (assist with financial resources, in home support s, basic needs), link with outside service agencies, short term case management , crisis intervention , educate residents/ families about services, advocate for residents and families.

Essential Responsibilities:
Conduct comprehensive assessments of resident ’s needs and develop a service coordinat ion plan as needed. Provides limited case management when such service is not being provided by the general service community.
Assist and advise residents and family members of the services which may be necessary to maintain a self- reliant lifestyle or support resident in the residence.
Monitor the delivery of services to residents to ensure they are appropriate, timely, and satisfactory (may also manage services when appropriate).
Educate residents on community resources, service availability, application procedures, resident ’s rights, etc. both individually and in a group.
Advocate and may negotiate on behalf of residents for adequate, timely and cost - effective provision of services.
Provide mediation services of resident ’s disputes as appropriate .
Provide short - term, intensive case management to residents who are at high risk of moving out of the property.
Meet with service providers as needed and as appropriate .
Assist management in ident ifying residents in need of assistance if appropriate .
Promote community involvement of residents.
Comply with HIPAA confident iality and privacy guidelines.
Maintain accurate files and program data.
Generate report s as requested.
Gather data and program evaluation activities as assigned.
Perform other duties as assigned.

Competencies:
Knowledge of aging process and professional practices in aging and disability services.
Familiar ity with health and human services systems including eligibility process.
Ability to work independently and as a team member, organize work efficiently, and prioritize response to changing needs of the program, residents, and volunteers with supervision .
Ability to problem- solve and advocate effectively.
Ability to work a flexible schedule .

Ability to articulate clearly in both verbal and writ ten communications; ability to speak to groups of all sizes.

Ability to effectively orient and train volunteers.
Proficiency with Microsoft Office Software applications (with emphasis on Word and

Out look).
Ability to develop productive relationships with clients, families, other professionals, coworkers, and volunteers.
Ability to interact in a positive manner in person and on phone.
Ability to make constructive use of professional supervision .

Education and Experience:
Bachelor 's degree in human services or related field.
Two years’ experience working with older adult s.
Demonstrated knowledge of community resources and services.
Ability to work independently, effectively respond to changing priorities, and complete assignments.
Basic skills in Microsoft Office applications, including Out look and Word.
Must have reliable transportation and valid Texas Driver 's License.

Licenses and/ or Certifications:
None

Work Environment :
Work is primary conducted in person at assigned property and occasionally off property.
Ability to visit residents in their apartments and perform physical t asks related to service coordination activities for resident s.
Ability to interact ion with residents, volunteers, staff, family, and outside professionals in person.
Ability to spend a significant amount of time on the phone and computer .
Ability to perform the essential job functions consistent ly safely and successfully with the ADA,

FMLA and other federal, state and local standards, including meeting qualitative and/ or quantitative productivity standards.

Ability to maintain regular, punctual at tendance consisten t with the ADA, FMLA and other federal, state , and local st andards.

Must be able to lift and carry up to 10 lbs.

Employment at our organization may qualify you for federal student loan forgiveness programs. We do not directly pay for – nor forgive – federal student loans; however our status as a not-for-profit organization under Section 501 (c) (3), makes us an eligible employer. There may be other determining factors for one to qualify. Please follow this URL to review one such program and their requirements: https://studentaid.ed.gov/sa/repay-loans/forgiveness-cancellation/public-service

If you are interested in applying for employment with Family Eldercare and need special assistance to apply for a posted position, please send an email to hr @familyeldercare.org

Job Type: Full-time

Pay: $25.52 - $26.25 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Austin, TX 78756: Reliably commute or planning to relocate before starting work (Required)

License/Certification:

• Driver's License (Required)

Work Location: In person

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