Associate Director of Outreach & Enrollment
Associate Director of Outreach & Enrollment
Status: Full-time, Exempt
Reports To: Ciara Wade, Chief Program Officer
Location: Portland, Oregon
Friends of the Children- Portland is a non-profit that is breaking the cycle of generational poverty by giving youth facing the most obstacles the ability to create a new story. We do this by providing youth in our program with a long-term, salaried, professional mentor, whom we call a "Friend," from kindergarten through high school graduation, 12 ½ years – no matter what. Friends of the Children-Portland has been recognized in the Portland Business Journal as the Most Admired Nonprofit in Oregon for the past seven years. We are currently seeking an extraordinary professional to join our Program Team.
The Associate Director of Outreach & Enrollment provides leadership for Friends of the Children’s work to identify and enroll the children most in need of our services and most prepared to succeed in our program model. They conduct targeted outreach to community partners and schools, building strong relationships that help our organization deepen our relevance as a leader in youth development services. Key activities for the Associate Director include:
- Develop strong rapport with community partners such as other non-profits, schools, public funders and others through communication, presence and consistency
- Serve as an ambassador to existing and new community partners through on-going Outreach to understand their target population and service delivery, to ensure alignment with FOTC’s program model
- Conduct regular assessment of other appropriate partnerships that allow FOTC to serve more youth that fit within our target population, adding new entities as they are identified
- Refine and adapt Selection processes and documentation on a regular basis to ensure relevance and responsiveness to community needs, while identifying new participants
- Lead Enrollment efforts with identified youth to ensure timely service delivery
- Lead Matching process to support strong relationships between Friends and assigned youth
- Understand, honor and promote the organization’s mission, vision and values. Act as an internal and external ambassador for team and organizational goals.
This position provides leadership for the Bilingual Education Program Coordinator and enables them to be an effective leader within the program team, pursuing educational equity for all youth.
The Associate Director of Outreach & Enrollment is a member of and works closely with the Program leadership team to ensure that academic outcomes are emphasized throughout activities and priorities, fostering student success and excellence.
- Coordinate other program staff in an academic committee for on-going educational supports. Provide ongoing observation, assessment, and coaching for team members with their direct reports related to their work on promoting school success.
- Partner with other program leaders on internal and external scholarships, as well as other academic resources including school choice options.
- Review and approve monthly expense reports & timecards.
- Prepare and conduct performance reviews (mid- year & annual.)
- Work closely with schools and districts to ensure staff compliance with all regulations and expectations.
- Establish and maintain a system to monitor and communicate Mentor and youth participation in education/academic and volunteer programming activities for organizational reporting.
- Ensure compliance with and accountability to the organization’s policies, procedures, and practices. Contribute to the development of any of these as required.
- Assist with short and long-term strategic planning for academic engagement.
- Formulate and maintain a manual of academic programming.
- Other responsibilities as considered necessary.
Required Competency-Based Skills & Abilities
- Strong interpersonal, written, and verbal communication skills; able to clearly articulate, present, and promote ideas and issues before a wide range of stakeholders.
- Change management skills; proven ability to positively engage staff in new initiatives.
- Strong leadership skills; able to proactively and promptly take action to achieve objectives, and conscientious about following through on commitments.
- Exceptionally organized, with strong time management, delegation, supervisory, and problem-solving skills; able to effectively prioritize and lead projects along multiple work streams.
- Experience with prioritizing and integrating youth voice in organizational objectives; understanding of positive youth development principles.
- Ability to cultivate relationships with youth, colleagues, volunteers, donors, and program partners to accomplish organizational objectives.
- Demonstrated understanding and utilization of the principles of trauma-informed care.
- Extensive knowledge of local community resources and programs to support youth who have experienced early childhood trauma.
- Ability to understand youth service data; demonstrated knowledge of best practices in applying social service data to inform direct services.
Essential Functions & Core Accountabilities
Core Job Accountabilities
- Build and maintain high-quality relationships with community partners. Support existing partners and identify new partners through strategic evaluation.
- Participate in regular Program leadership meetings and discussions, to support alignment and effectiveness throughout the department.
- Lead and direct staff engagement with Selection efforts through individual support, observation of activities, team meetings and formal performance reviews.
- Communicate and collaborate with families and other caregivers during Enrollment efforts, to ensure strong engagement and buy-in.
- Support positive youth development through modelling and promoting good decision-making and problem-solving skills.
- Ensure compliance with organizational practices and policies; support and promote organizational decisions effectively.
- Other special projects and responsibilities as needed
Essential Skills & Abilities
- Experience working with children and youth from diverse communities; collaboration with families and other stakeholders; planning events and activities to foster community and promote learning
- Demonstrated ability to work within a team, focused on specific organizational goals; experience leading others; capacity to model and coach best practices with youth
- Knowledge of positive youth developmental outcomes; experience setting goals and tracking toward outcomes
- Commitment to a high degree of professionalism within a collaborative team: problem solving, conflict resolution, motivating and inspiring others to do their best work
- Strong organizational and time management skills; ability to be self-directed
- Excellent oral and written communication skills
- Basic computer and keyboarding skills (email, Microsoft Office, etc.)
- Current driver’s license, good driving record and vehicle insurance
- Must attain First Aid/CPR certification after being hired
- Must pass a pre-employment drug screen and background check
This is a full-time, salaried, FLSA-exempt position. Work hours are generally Monday-Friday, 9:00 a.m. – 6:00 p.m., with some later evenings and weekends as applicable. Flexibility is essential to accommodate the needs of our youth! All staff are expected to consult with their supervisor and exercise appropriate discretion in this regard.
- Required to adhere to work location safety and building protocols.
- Frequent sitting, standing, walking, bending, stooping, and reaching.
- Repetitive hand and wrist motion for pushing/pulling and fine manipulation.
- Ability to lift up to 20 lbs.
- Driving a motor vehicle is frequently required.
Desired Education and Experience
- Minimum of Bachelor’s degree in a relevant field preferred, plus five years of experience working with youth. Previous supervisory experience is strongly preferred.
- Bilingual candidates are encouraged to apply!
Additional Eligibility Requirements
- Must pass a pre-employment drug screen and background check.
- Location: This position is based in Portland Metro Area.
- Work performed will be predominantly onsite.
All current employees are required to be fully vaccinated against COVID‐19, as mandated by the State of Oregon unless a reasonable accommodation is approved due to a medical or religious exemption.
You must provide proof of COVID-19 vaccination or exemption prior to the start date. New employees must show they've had both doses of the Pfizer or Moderna COVID-19 vaccines (or one dose of the Johnson and Johnson vaccine) and are 14 days past the final dose prior to the start date.
Starting annual salary range is $70,000 - $75,000. Salary is determined based on education and experience, including current needs for bilingual candidates.
- 100% employer-paid medical, dental, and vision for employee coverage
- 100% employer-paid long-term, short-term disability, and life insurance policy.
- Supplemental insurance, such as critical illness and pet insurance
- 401k discretionary match, 100 % vested.
- 9 paid holidays, 2 paid floating holidays.
- Generous sick time policy
- Tuition assistance
- Professional Development
- Employee Assistance Program (EAP)
- Flexible Spending Account (FSA)
Affirmative Action/EEO Statement
Friends of the Children-Portland is an Equal Opportunity Employer, committed to addressing discriminatory practices, and to working toward racial equity. The equal employment opportunity policy of Friends of the Children-Portland provides fair and equal opportunities for all employees and job applicants regardless of race, color, religious creed, national origin, ancestry, age, sex, gender, pregnancy, sexual orientation, marital status, familial status, disability, or genetic information, in compliance with applicable federal, state, and local law. Friends of the Children-Portland hires and promotes individuals solely on the basis of their qualifications for the job to be filled.
Friends of the Children-Portland is growing rapidly as communities across the country are experiencing the power of how “One” changes a child's story: One Friend. One Child. 12 ½ years. No matter what. #ThePowerOfOne
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