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Program Supervisor
Job Description
Program Supervisor
FLSA Status: Full Time - non-exempt
Reports to: Shelter Director/Assistant Director
Schedule: FT, Varies
Supervises: Program Aides
Start Date: TBD
Rate of Pay: $26.50/hour
Close Date: 7/28/2023
Benefits: Standard; Full-Time, Non-Exempt employees are eligible for but not limited to the following:
- Health, vision, dental, life as well as voluntary life and disability insurance
- Sick leave benefit – 1 day per month, 12 sick days per year (accrual and availability begins at hire)
- Vacation benefit – 10 vacation days per year, accrued at the rate of .0385 hours for each hour worked, excluding overtime (accrual begins at hire but may not be used until the completion of six months of employment)
- One floating day off for use (accrued immediately, and again annually, but may not be used until the completion of the initial three-month introductory period of employment)
- Pension Plan (after one year of continuous service)
- Voluntary Tax-Deferred Annuity Plan (403(b)plan)
Function:
The Program Supervisor is responsible for assisting the Shelter Director in the day-to-day operations of the shelter and staff. The primary responsibility of this position is providing leadership and supervision to the staff, volunteers, and clients during the evening and overnight, including training, safety, policies and procedures, HR and personnel related items, and scheduling, bringing items of concern to the attention of the Shelter Director. This individual will also be the representative and advocate for the shelter, and the Salvation Army, at all assigned and appropriate community meetings and activities. The individual in this position will seek insights and understanding of the people we serve, to determine the needs we may address and to aid people in changing the pattern of their lives to function more effectively in society. This individual will fill in during evening shifts when management is on leave, which may include weekends.
Duties and Responsibilities:
- Assist the Shelter Director in the day-to-day operations of the shelter.
- Provide direct oversight to the overnight shelter staff, volunteers, and clients, including training, safety, policies and procedures, HR and personnel related items, and scheduling, bringing items of concern to the attention of the Associate Administrator.
- Report any incidents or concerns to the Shelter Director, completing required paperwork and reporting requirements.
- In coordination with the Shelter Director and DHQ Social Services staff, maintain client record files and correlates client’s reports (including inactive files).
- Perform the duties, in accordance with The Salvation Army guidelines.
- Work to support Case Management programs as directed.
- Exercise initiative and judgement in approaching problems and creating realistic solutions in the shelter.
- Maintain on-going professional relationships in all interpersonal contacts (note confidentiality requirements).
- Assist Shelter Administration in participating in public relations activities, ensuring that such PR is cleared through the appropriate channels.
- Assist the Shelter Administration in planning and implementing continuing education for staff and appropriate clients.
- Provide inside and outside security and safety of the building, as well as the shelter population.
- Know and enforce facility rules.
- Maintain all program materials.
- Provide information and referral to social service programs or refer to appropriate staff as needed.
- Coordinate cleanup of facility both inside and outside as assigned.
- Attend all meetings assigned.
- Other duties as assigned. This description should not be interpreted as all inclusive. It is intended to identify the major responsibilities and requirements of this position. The incumbent may be requested to perform job-related responsibilities as well as other tasks not stated in this position description.
Qualification and Education Requirements
- High School diploma or G.E.D. required.
- Work experience commensurate with the duties and responsibilities preferred.
- Minimum 1-year experience in working with vulnerable populations.
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