How to Apply

A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

Summary

Department Summary

The William Monroe Trotter House officially opened its doors as a Black Student Cultural Center in 1971 and was named after publisher and civil-rights activist William Monroe Trotter. In 1981, the mission of the Trotter House was expanded to signal a focus on intersectional liberation and its name was changed to the William Monroe Trotter Multicultural Center. The Trotter Multicultural Center builds on its historical heritage of strengthening relationships and generating collective power that disrupts patterns of inequity, restores and celebrates cultural heritages, and cultivates racial healing within student experiences. In April 2019, the William Monroe Trotter Multicultural center moved into a new facility located in the center of campus, expanding programs, operations and reservable space for the U-M community.

Job Summary

The Operations and Engagement Manager provides direction, leadership, supervision, training and policy/process development for the oversight of space maintenance, usage, and coordination within the Trotter Multicultural Center (TMC). The TMC includes a 3-section multipurpose room used for classes and events, 3 spaces exclusively available for students, 2 meeting rooms, 2 reflection spaces, 2 Huddle Spaces, 1 Quiet study room and 20 student organization locker spaces. This position fosters interior wellbeing through the creation and maintenance of the hospitality atmosphere and sensory experience that embraces and reflects the cultural heritages of TMC student guests.

The Operations and Engagement Manager manages the hiring of student staff, fosters student learning, and works closely with campus partners in order to ensure reservation processes and facilities usage aligns with broader university policies and practices.  This position also provides on-site and on-call support for evening and weekend building usage.

Responsibilities*

Student & Community Engagement (40%):

• Serve as liaison between student organizations, campus-based communities, and local stakeholders to independently strategize, develop, and sustain projects and partnerships that promote Trotter's mission, increase engagement, and leverage resources. (Projects may include but are not limited to: Ad-hoc presentations, convening stakeholder meetings, developing tours, etc).
• Research and advise the Director on best practices regarding engagement modules including live, virtual, and asynchronous engagement trends.
• Develop and maintain analytical reports on usage trends including demographic data and recommend strategies to improve engagement in gap areas.
• Create a mission-aligned faculty knowledge base in order to facilitate thematically-appropriate course series that will be hosted within Trotter classrooms.
• Establish, implement, and lead quarterly meetings with MESA-affiliated and priority student groups to coordinate strategic (i.e. mission-aligned) and priority-group reservation processes.
• Research, develop, and maintain informed practices regarding the hospitality atmosphere of the center including but not limited to the recruitment and coordination of culturally-responsive catering vendors, acquisition of artwork, lobby music, indoor and outdoor plants, and cultural/seasonal thematic decor.

Facility Operations and Logistics (35%):

• Serve as a liaison to University and Student Life Facilities Operations, Conference and Event Services, and LSA Technology Services  in order to:

• Maintain partnership with areas such as Custodial Services and Plant Operations
• Maintain audiovisual equipment and regularly train building staff to support events
• Support central reservation processes within the Division and to ensure clients served by the Center have access to reservations, including:

• Communicating Trotter space needs, and building closure to ensure they are reflected in the Event Management System (EMS)
• Attending subsequent meetings in regards to reservations
• Maintaining and updating mutual understanding document regarding reservation policies, room setup capabilities and staff training

• Manage the use of facilities, services, and equipment that support the work of the unit including 1,900+ annual room reservations and the internal locker reservation processes for student organizations.
• Edit and refine the facilities use policy in order to ensure policies and procedures are up to date and accurate.
• Recommend and implement organizational structures, processes, and systems for the unit to manage internal operations, space usage, and policies with efficiency, consistency, and clarity in alignment with TMC's goals and mission.
• Inventory building furnishings, supplies needed for building operations, student staff uniforms, etc. and request supply orders or maintenance as needed.

 Supervision and Training (20%)

• Provide supervision to 3-5 graduate and up to 45 undergraduate student employees including selecting, training, evaluating, and managing work schedules.

• Provide and administer customer service training to 40+ student staff including Building Managers, Team Lead, and Program Assistants.

• Develop web-based student staff manual for student staff reference

• Serve as evening and weekend on-site supervisor for student building managers 2-3 days per week or as needed based on event schedule; provide support for early openings for major events; serves as on-call manager for evening/weekend emergencies.

Assessment and Administrative Support (5%)

• Assess student staff learning and effectiveness of building operations training and professional development efforts.
• Track and forecast assigned student wage and operations budgets of approximately $200,000.
• Assist in the preparation of annual and periodic reports as needed to demonstrate Trotter Multicultural Center's work and impact.
• Work with the Student Life Research and Assessment Office to analyze information and learning outcomes data that promote the impact of Trotter Multicultural Center and create opportunities for sharing this impact within Student Life, campus units, and nationally.

Other Duties

• Performs other duties as assigned.

Required Qualifications*

• Bachelor's degree in a related field (e.g., Student Affairs, Hospitality, Sociology, Psychology, Social Work)
• Minimum three (3) years of combined professional work experience in student affairs and/or facility management
• Demonstrated experience with community engagement, outreach, and/or training
• Demonstrated understanding of equity-focused work that addresses the intersections of various social identities

Desired Qualifications*

• Master's degree in a related field (e.g., Student Affairs, Higher Education, Sociology, Psychology, Social Work)
• Five (5) years of supervisory experience of student or volunteer staff in student affairs or related field
• Experience developing training, coordinating resources, and guiding student engagement related to multicultural development
• Experience with Event Management System (EMS) or equivalent software (KX, etc.), AIM software, CCURE and personnel support platforms like When to Work for scheduling and software,Canvas, Slack for content management and communication
• Experience with developing procedures and protocols for student staff and excitement for development of organizational structures are desired
• Experience troubleshooting maintenance issues, submitting work orders, coordinating cleaning services, and managing building update processes
• Experience with public safety, safety training, or crisis management
• Experience serving and supporting historically underrepresented students
• Experience working within diverse student communities in an advisory capacity

Additional Information

Position Criteria:

• Demonstrated knowledge and competency in student development, identity development, social justice pedagogy, and intercultural issues as it relates to working with a diverse student community.
• Demonstrated ability to work effectively with individuals and groups from a variety of identities (both personal and social identities), cultures, backgrounds, and ideologies with a commitment towards inclusion.
• Strong administrative, supervisory, and organizational skills.
• Ability to manage multiple priorities and handle additional responsibilities where needed.
• Strong interpersonal skills in working with others as well as excellent written and verbal communication skills.
• Proven leadership experience and the ability to work collaboratively and motivate others toward shared goals.
• Ability to relate well to and be understanding of today's college students in order to ensure a positive impact in addressing the student community's needs and concerns.
• Demonstrated experience in impacting and contributing to shaping positive organizational culture and values.
• Strong commitment to student-centered and developmentally-appropriate approaches and strategies in working with students. 
• Ability to navigate ambiguity and complexities associated with working in a large and decentralized campus environment.

Financial/Budgetary Responsibility

Responsible for tracking financial expenses and management of assigned Trotter Multicultural Center's student wage and operations budgets of approximately $200,000.

Working conditions

Flexible work schedule required for weekend and evenings on-site or on call due to Trotter Multicultural building hours, meetings, and  programs.

Physical requirements

An ability to move and transport objects weighing up to 25-30 pounds.

Direct reports

Approximately 45 student staff ( graduate and undergraduate student staff).

This role may have reporting obligations under Title IX and Clery.

Authorization to work in the U.S. is a precondition of employment and applicants for this position will not be sponsored for work visas.  

Salary may vary depending on qualifications, experience, and education of the selected candidate.

Relocation will not be offered for this position.

Selected candidates whose start date is 4/1/23 or after, will not be eligible for the university salary/merit plan in 2023 unless otherwise notified.

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Application Deadline

Job openings are posted for a minimum of seven calendar days.  The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.