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Student Financial Services Representative

Job Description

Posting Number


Internal Recruitment


Working Title

Student Financial Services Representative

Anticipated Hiring Range

$40,924 - $42,356

Work Schedule

Monday through Friday, 8 am to 5 pm, overtime may be required during peak periods. This position may be eligible for a flexible work arrangement including hybrid remote work.

Job Location

Raleigh, NC


University Cashier's Office

About the Department

The University Cashier’s Office is a large and complex department responsible for institution wide activity. The department has frequent contact with students, parents and academic and administrative departments across campus, as well as non-university companies and state agencies. Annually, the department processes in excess of $100 million in deposits for campus departments, and is responsible for the billing and collection of more than $200 million for student tuition, fees and other charges. Maintenance of an effective system to process departmental deposits and a highly accurate, transparent system of student financial records is critical to the cash flow of the University.

Essential Job Duties

The Student Financial Services Representative position serves as a Student Financial Services Representative (SFSR) for the Cashier’s Office and has constant public contact with both walk-in customers and telephone inquiries from students, parents, faculty, staff, and outside agencies, answering a variety of questions related to a student’s enrollment and educational expenses at NC State University.

SFSRs will use a variety of software systems to analyze a student’s account, disseminate the information to the customer and prepare Statements and/or Receipts as requested.

The individual in this position must be committed to providing exemplary customer service at all times in an often high-volume and fast-paced environment.

Other Responsibilities

  • Professional Development: Attend at least 1 training session that enhances work performance.
  • Other duties as assigned.

Minimum Experience/Education

Bachelor’s degree; or an equivalent combination of training and experience.
All degrees must be received from appropriately accredited institutions.

Other Required Qualifications

  • Ability to communicate pleasantly and effectively with students, parents, University staff, and others about their situation;
  • Strong analytical skills to review accounts and determine problems and resolutions;
  • Must have computer skills utilizing Microsoft software applications (Word, Excel) and the ability to learn and use other software programs as required (PeopleSoft) or similar software;
  • Capacity for maintaining voluminous records and high-quality organizational skills. Strong interpersonal skills, good written communication skills, and good organizational skills.

Preferred Qualifications

  • Demonstrated years of customer service experience;
  • Knowledge within higher education.

Required License or Certification


Valid NC Driver's License required


Commercial Driver's License Required?


Job Open Date


Earliest Close Date---- (Positions will be posted until 5:00 PM ET on this date. Positions remaining posted after this date are still accepting applications but may close at any time.)


Notice to Applicants

Please make sure that the work history you list on your application is identical to the work history listed on your resume. The application must be filled out completely, do not use the phrase “see resume.”

Special Instructions

Please include as attachments a resume, cover letter, and contact information for at least 3 professional references of which at least TWO are former or current supervisors, are required.

Position Number


Position Type


Position Classification Band Title

University Program Associate

Position Classification Band Level


Position Classification Salary Range

$31,200 - $56,545

Salary Grade Equivalency


Alternate Option

If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.

Full Time Equivalent (FTE) (1.0 = 40 hours/week)



12 Month Recurring

Mandatory Designation - Adverse Weather

Mandatory - Adverse Weather

Mandatory Designation - Emergency Events

Mandatory - Fire/Explosions, Mandatory - Medical Emergencies, Mandatory - Hazardous Material Incidents, Mandatory - Transportation Accidents, Mandatory - Evacuations/Natural Hazards, Mandatory - Utilities/Infrastructure Failure, Mandatory - Threats of Violence/Terrorism/Interpersonal Emergencies

Time Limited Position


Is this position partially or fully funded on ARRA stimulus monies?


Department Id

491501 - University Cashier's Office


NC State University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, gender identity, age, sexual orientation, genetic information, status as an individual with a disability, or status as a protected veteran. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact 919-515-3148 to speak with a representative at the Office of Institutional Equity and Diversity.

If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or

Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.

NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.

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