How to Apply

A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and customer service experience that directly relate to this position.

Summary

Physical Medicine and Rehabilitation (PM&R) is dedicated to providing high-quality healthcare services for adults.  We are actively seeking compassionate, enthusiastic, motivated, patient-oriented individuals who will share in the goal of creating the ideal experience for our patients, families, and employees.

As a Patient Services Associate for PM&R, you will serve as a positive role model on the clinic administrative team.  Your duties will require you to act as a change agent who promotes process improvement and sharing of best practices with the team.  Be part of building a culture that promotes teamwork, open and honest communication, and collaboration with all customers; internal and external.  Coach and support other team members to promote improvement and positive performance, embodying service excellence.

Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally.  Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Why Join Michigan Medicine?

Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world?s most distinguished academic health systems.  In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.

What Benefits can you Look Forward to?

• Excellent medical, dental and vision coverage effective on your very first day
• 2:1 Match on retirement savings

Responsibilities*

• Accurately and efficiently schedule patient appointments utilizing Cadence. 
  ?    Management of pre-arrival functions to assure all necessary information has been obtained for clinic visits. 
  ?    Serve as a resource for physicians and other staff, patients, and outside third parties for insurance authorizations and other managed care-related issues. 
  ?    Respond to patient inquiries related to special requirements of insurance plans, directing patients to insurance carriers as needed to address coverage and benefit questions.
  ?    Assist patients with payment questions on the phone or in person. Collect payments, co-pays, and past-due balances at patient checkout using established department guidelines. 
  ?    Reconcile clinic cash collections and credit card transactions daily according to specified clinic standards.
  ?    Ensure completeness of visit information including the type of visit, the reason for service, charge for service, and diagnostic codes for processing professional and facility charges.
  ?    Participate in creating efficient patient flow by coordinating with nursing/medical assistant staff and faculty.

Required Qualifications*

• High School Diploma or GED and 2-3 years of experience (Associate)
• High School Diploma or GED and 0-2 years of experience (Assistant)
• Ability to explain basic insurance coverage and co-pays to patients and share outstanding balance information with the patient and/or guarantor.
• The position requires individuals to be flexible and must exhibit a professional and positive image when interacting with patients, faculty, and staff in person and over the phone.
• Seeks constructive approaches to resolving workplace issues.
• Shows willingness to learn new ways(changes) to accomplish work
• Accomplishes work in ways that maximize productivity and available resources while minimizing waste.
• Exceptional interpersonal skills and the ability to work well within a team setting.
• Excellent customer service and communication skills.
• Ability to take direction and receive feedback.
• Effective time management skills.
• Must have documented history of excellent attendance and punctuality.
• Moderate standing/walking, as well as lifting, positioning, pushing, and/or transferring patients.
• Demonstrated active listening, written, verbal, and information technology skills.

Desired Qualifications*

• Organized self-starter and motivated with strong problem-solving skills
• Able to work well in a team setting, demonstrate excellent customer service and communication skills, and the ability to work well with others.
• Considerable knowledge of third party reimbursement policies and procedures.
• Knowledgeable with various types of insurances
• Ability to understand medical terminology and coding.
• Understanding of managed care plans
• Knowledge of MiChart (Cadence and In Baskets)-ability to efficiently navigate the electronic medical record.  Able to identify the best available appointment type to meet the patient, clinic and provider needs/requirements.
• Knowledge of University of Michigan Health Systems Policies and Procedures.
• Recent experience in an Outpatient Clinic setting-able to identify "red call" and "yellow card" situations and respond appropriately.
• Demonstrated proficiency in MS Outlook, Skype for Business, Microsoft Word/Excel.

Work Schedule

M-F 8:30-5:30 rotating Saturdays

Work Locations

Burlington Building, 325 E. Eisenhower Parkway, Ann Arbor MI 48108

Underfill Statement

This position may be underfilled at a lower classification depending on the qualifications of the selected candidate.

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings.  Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Application Deadline

Job openings are posted for a minimum of seven calendar days.  The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.