Fayetteville Technical Community College is seeking qualified applicants for a full-time Records Clerk position in the Corporate & Continuing Education Registration and Records Office. The ability to effectively perform varied clerical tasks and to effectively provide this information to students and/or the general public is critical to experiencing success in this position. Expertise in the knowledge of College policies, procedures, rules, and regulations pertaining to records maintenance is essential to this position. Qualified candidates will possess excellent computer skills, demonstrate evidence of flexible work experiences and a willingness to change; be open-minded, fair, and possess the ability to see multiple perspectives; employee principles of superior customer service, and be willing to accept responsibility for professional and personal growth.

Essential Duties—Duties may include, but are not limited to, the following:

Participate in student registration activities, both on and off-campus; provide information and assistance to students regarding the registration process, financial aid eligibility, forms, deadlines, and requirements.

Participate in the researching of complex problems and discrepancies in records, transcripts, and course schedules.

Prepare weekly, monthly, and term class enrollment and attendance reports.

Explain College policies and procedures relating to the office to which it is assigned to College staff, students, and/or the general public.

Review and evaluate completeness of files and records; request information as needed.

Respond to difficult requests for information and act as liaison to other College departments and divisions.

Perform special projects and assignments as needed.

Compose and type routine office correspondence, memoranda, and statistical reports.

Perform related duties as assigned.

Any combination of experience and training that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:
Experience:
One year of general clerical experience.
Training:
Completion of a twelfth-grade education, including or supplemented by specialized clerical and office procedures course work; or equivalent.

Associate’s degree in Office Administration, Business Administration or Accounting.