How to Apply

A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

Summary

The College of Arts, Sciences, and Letters Advising and Academic Success office has an exciting opportunity for a student who is customer service oriented, flexible, calm under pressure, fun, and professional. We are in need of up to two Student Assistants to join our team for summer and fall semester (with the possibility of staying for winter semester).  Applicants will be scheduled for shifts between these hours, based on student availability and office need. 

Summer Hours for July/August 2023:

• Mondays 8:00 am - 12:00 pm & 2:00 pm - 5:00 pm
• Tuesdays 8:00 am - 12:00 pm & 2:00 pm - 5:00 pm (occasionally for vacation coverage)
• Wednesdays 8:00 am - 10:00 am & 2:00 pm - 5:00 pm
• Thursdays 8:00 am - 5:00 pm

Fall 2023 Hours:

• Mondays 8:00 am - 12:00 pm
• Tuesdays 12:00 pm - 5:00 pm
• Wednesdays 8:00 am - 12:00 pm & 2:00 pm - 5:00 pm
• Fridays 8:00 am - 11:00 am 

In concert with daily office tasks, job responsibilities for this position include:

• Answering phone calls and directing calls to appropriate office
• Scheduling appointments for students
• Clerical duties
• Routing electronic paperwork to appropriate staff
• Google Drive file maintenance
• Special projects
• Assisting students/faculty with questions at the front counter
• Monitoring office e-mail and responding to general requests or appointment requests
• Report lost and found items to Police & Public Safety
• Other office duties as assigned

Required Qualifications

• Must be currently enrolled for Fall 2023 semester.
• Proficiency in Google Drive.
• Able to manage information in a confidential and professional manner.
• Professional etiquette, in person and on the phone.
• Ability to accurately handle multiple tasks while performing exceptional customer service.
• Ability to identify priority concerns and prioritize tasks.
• Demonstrated ability to take initiative, and to follow through on tasks.
• Reliable and timely attendance.
• Ability to work up to 8 hours a week.

Desired Qualifications

• Previous Customer Service Experience
• Availability for opening and/or closing shifts.
• College Work Study eligible.
• Experience with Banner.

Background Screening

The University of Michigan conducts background checks on all job candidates upon acceptance of a contingent offer and may use a third party administrator to conduct background checks.  Background checks are performed in compliance with the Fair Credit Reporting Act.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.