How to Apply

A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally.  Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Why Join Michigan Medicine?

Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world?s most distinguished academic health systems.  In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.

What Benefits can you Look Forward to?

• Excellent medical, dental and vision coverage effective on your very first day
• 2:1 Match on retirement savings

Responsibilities*

1. Basic Function and Responsibilities

The Clinic Associate Manager-Specialty Services of the West Ann Arbor Health Center reports to Administrative Manager Senior, and partners with the Medical Director and the Nurse Supervisor for overall performance and management of the West Ann Arbor Health Center-Specialty Services.

With direction of the Administrative Manager Senior, this position has dedicated effort to provide administrative leadership and operations management to the West Ann Arbor Health Center-Specialty Services which is a large, complex outpatient clinic. 

1. Essential Functions
2. Care Delivery
   • Implementation of clinical care model, guidelines, and standards of care at ACU level.
   • Review visit/productivity data to identify potential revisions to the staffing model.
   • Oversee and regularly analyze clinic and operational workflow optimization.
   • Pilot new care models to support UMMG goals in striving to achieve value-based care delivery to populations.
3. ACU Operations
   • Supervision and direction given to ACU staff and engagement in their professional development (Medical Assistants, Nurse Assists, Patient Services staff as assigned)
   • Works in collaboration with ACU triad leadership.
   • Oversees the day-to-day operations of the ACU.
   • Ensures regulatory compliance with CMS, JC, CLIA, and other regulatory agencies as applicable.
   • Leads onboarding of new staff, competency signoffs and monitors performance.
   • Handles hiring/discipline and termination in their respective clinic in partnership with administration and human resources business partner.
   • Evaluates clinical support and admin staff in collaboration with the triad leadership team.
   • Provides feedback on operational issues involving providers in the ACU.
   • Manages routine clinic operations (e.g., clinical flow, in basket management, scheduling, billing, referral management, etc.)
   • Provides feedback/supervision/support/performance evaluation of assigned ACU staff.
   • Develop and oversee efforts to recognize and incentivize staff excellence.
   • Identify opportunities for quality improvement, and carry forward quality improvement, in all areas of ACU operations.
4. Collaboration with Centralized Support Services
   • Collaborate with IT for required support services at the ACU level.
   • Works regularly with support services functions to ensure operational goals are met.
5. Space Management
   • Management of exam room allocation resource, including communication to clinical department for session adherence.
   • Continuous monitoring of exam rooms and allocation of clinical space utilization within the ACUs.
   • Identify improvements for ambulatory facilities, including construction or renovation of structures and purchase of major equipment
6. Patient Care
   • In collaboration with ACU triad, develop and oversee policies to ensure patient satisfaction including analysis of patient and family feedback and corresponding action plan development and implementation.
   • Address and follow-through with patient/family feedback and complaints including implementation and ongoing evaluation of appropriate process improvements.
   • Oversee policies to ensure safety within the ACU (including physical structure, staff emergency readiness, etc.).
   • Collaborate with the Administrative Manager, Medical Director and Nurse Supervisor to review incident reports and ensure appropriate follow-up.
   • Collaborate with the Medical Director to support and enforce ACU provider on-boarding policies (ensure adequacy of resources including rooms, schedule and staff including proper orientation to clinic).
7. Clinical Performance 
   • Establish performance goals with ACU in alignment with UMMG goals.
   • Partner Administrative Manager and Medical Director to ensure clinical provider scheduling is consistent with UMMG operational principles.
   • Resolves clinical and operational problems at the ACU level.
8. Operational and Financial Performance
   • Communicate performance metrics regularly to provider and staff in the clinics.
   • Monitor operational and financial performance metrics at the ACU level and support continuous improvement.
   • In collaboration with triad leadership, participate in ACU level financial planning for upcoming year.
   • Prepare, monitor, and manage billing and other fiscal activities including the monitoring of charges and collections, and initiate corrective action where needed.
9. Core Responsibilities
   • Regularly review ACU processes to ensure on-going compliance with institutional goals, objectives, policies, standards, and guidelines.
   • Evaluates supporting function operations, identifying areas for improvement
   • Identify, communicate, share, and present operational, performance, and financial metrics and best practices to providers, staff, and leadership
   • Represent UMMG on committees
   • Attend and provide leadership within the ACU Leadership and Site Leadership Meetings
   • Foster collaborative environment by nurturing team-based care in a positive collegial and professional manner
   • Develop and communicate interpretation of Michigan Medicine/UMMG/ACS policies to staff, faculty, and outside agencies/groups as needed
   • Participate actively and provide data, action planning and other administrative leadership to the periodic, weekly, and monthly meetings
   • Engage operations oversight role over additional ACUs to support effective service line engagement across the enterprise
   • Performs other duties as assigned

Required Qualifications*

• Associates Degree or an equivalent combination of education and experience. 
• Previous experience in providing team leadership or direct supervision of staff in a healthcare environment.
• Demonstrated ability to facilitate teamwork necessary to leverage day to day operations. 
• Demonstrated effective communication, interpersonal and conflict management skills. 
• Demonstrated skill in change management.

Desired Qualifications*

• 2 years direct supervisory experience.
• Licensed Practical Nurse or Certification as a Medical Assistant.
• Bachelor?s Degree in Healthcare Administration, Business Administration, or Clinical field.
• Knowledge of the University of Michigan policies and procedures. 
• One or more years? experience in ambulatory care.
• Demonstrated experience with process improvement
• Familiarity with University policies, procedures and electronic systems

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings.  Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Application Deadline

Job openings are posted for a minimum of seven calendar days.  The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

Vaccine Requirements

COVID-19 vaccinations are required for all students, faculty and staff working in the following areas: Michigan Medicine including the Medical School, Dental School, University Health Service or the Mary A. Rackham Institute.  This includes those working remotely and temporary workers.   More information on this new policy is available on the U-M Health Response.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.