Plymouth State University seeks a caring, thoughtful, and outgoing individual to fill the Customer Service Representative positions with the fast-paced Student Financial Services office. This position reports to the Student Financial Services Customer Service Manager, and serves as the face of the university interacting with both prospective and current students as well as their families. They will be responsible for providing a variety of customer service support to students, families, faculty, staff, and the general public.

* High school graduation and three years of related business/accounting/bookkeeping experience. Associate’s degree in Accounting and one year business, accounting or bookkeeping experience, or any combination equal to three years.
* To the extent required by department, computer application skills, such as spreadsheets, word processing, e-mail, browser software, data entry/retrieval/management, and knowledge of other software applications.
* Customer service skills including the ability to establish and maintain effective working relationships with faculty, staff, students and the general public.
* Aptitude for learning new business/accounting procedures and technology.
* Organizational and analytical abilities.

* Excellent verbal and written communication skills.
* Ability to handle confidential information.
* Associate’s Degree or higher.
* 2-3 years in a customer service capacity.
* Experience with working in an educational environment.
* Experience with Banner software.
* Excellent mathematical and problem solving skills.

Salary is complemented by a comprehensive benefits package which includes medical, dental, retirement, tuition, and paid time off.

Plymouth State University offers high-quality baccalaureate, graduate, and doctoral degree programs. Through research and innovative community partnerships, the University contributes to the economic, social, cultural, and environmental development of the North Country and Lakes Region of New Hampshire and beyond.

Plymouth State University (PSU) is transforming the campus to create a first-of-its-kind university holistically organized around integrated clusters. Our goal is to provide a dynamic interdisciplinary and innovative learning environment. Students, faculty, staff, and community will connect to solve real-world challenges that will benefit people and organizations at all levels. We are a residential and comprehensive university with a warm and engaged learning community focused on teaching excellence and regional engagement. The University is located in the heart of the Lakes Region and White Mountains of New Hampshire and serves approximately 4,300 undergraduate and more than 2,000 graduate students.

Our Integrated Cluster Learning Model amplifies the educational experience and strengthens the institution’s legacy of interdisciplinary study and applied experiential learning. PSU students will work in teams with faculty and partners within 7 Integrated Clusters of degree programs: Exploration and Discovery; Innovation and Entrepreneurship; Arts and Technologies; Health and Human Enrichment; Justice and Security; Education, Democracy and Social Change; and Tourism, Environment and Sustainable Development. Now is an exciting time to join Plymouth State and help shape our new kind of university and ultimately tomorrow’s leaders.

Surrounded by lakes and mountains, PSU’s 170-acre campus provides students with an outstanding natural laboratory for learning and an ideal setting for outdoor recreation. PSU has consistently earned national recognition for its commitment to community service, environmental sustainability, academic excellence, and employee wellness.

* Greeting visitors – assessing needs, answering questions, accepting payments, and providing guidance on Financial Aid and Billing issues. 
 
* Answering inbound phone calls, assessing needs and providing guidance. 
 
* Monitoring Student Financial Services central email box – reviewing, investigating, and responding to emails.

* Reviewing, investigating, and entering payments into student and university accounts. 
 
* Investigating complex student inquiries – reaching out to other departments for information, making decisions, and escalating situations as necessary. 
 
* Updating student account information with pertinent information.

* Various Student Financial Services projects as necessary to support departmental operations.